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“Fantastic Service” 5 of 5 stars
Review of Hotel Le Reve Pasadena

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Hotel Le Reve Pasadena
2.0 of 5 Hotel   |   3321 E. Colorado Boulevard, Pasadena, CA 91107 (Formerly Quality Inn)   |  
Hotel amenities
Ranked #10 of 29 Hotels in Pasadena
Boston, Massachusetts
1 review
“Fantastic Service”
5 of 5 stars Reviewed July 22, 2014

I have not actually stayed yet (going next week), but in making the reservation, I had a lot of highly specific questions and needed a lot of special assistance. Arlene S., the woman I spoke to on the phone and via email, was PHENOMENAL. I called her on multiple days and she remembered who I was so I did not need to repeat my entire story over and over, and she gave me fantastic, individualized service. I was having difficulties on my end understanding something, and she was so patient and polite. I travel frequently and never write reviews, but really wanted to acknowledge this exceptional service. Thanks so much, Arlene! I look forward to seeing how the rest of my experience with Hotel Le Reve goes! An excellent first impression!

Stayed July 2014, traveled on business
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116 reviews from our community

Traveler rating
    52
    32
    14
    8
    10
See reviews for
38
20
9
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed July 22, 2014

Overall the hotel is a decent value for the price. We experienced two things that will cause us not to return: 1. $50 worth of possessions were removed from our room 2. Ants in the bathroom.

When we approached management about the missing bag, management claimed they found the bag but it didn't have anything in it except for trash and did not see themselves accountable for the lost property.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft. Wayne
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 19, 2014 via mobile

After reading great reviews and expecting a hotel above average, seeing wallpaper peeling off the walls and bathrooms taken strait out of the 80s, the hotel was a major disappointment! Do not let yourself be fooled by the advertisement: it is not a boutique luxury hotel! It's just plain dingy! Even the thought of changing hotels crossed our minds. Not a good place to stay

  • Stayed July 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fountain Valley, California
1 review
1 of 5 stars Reviewed July 16, 2014

Based on numerous great online reviews including a 4 star review from tripdvisor, we booked a weekend at Hotel Le Reve Pasadena. What a bummer ... Serious shortage of parking, over 30 minutes to check-in because unable to apply AAA discount, electronic door lock mostly did not work, room really run down, furniture damaged, carpet frayed, tile in bathroom needed repair, poorest of lighting at bathroom counter, TV continually flashed on/off ... but staff was friendly and working hard and great bed. Maybe we just had a bad experience and the wrong room ???

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
4 of 5 stars Reviewed July 15, 2014

The hotel's decor was very quant and cozy. The pool and jacuzzi area was small but very nice. The staff was so friendly and helpful. Marilyn, Arlene and Rosie was extremely helpful, pleasant, and friendly they made our stay wonderful. The breakfast was excellent. We will definitely stay at this hotel on our next visit.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 6, 2014

We had a great stay at hotel le reve!

The hotel lobby is gorgeous and the bedrooms are neat, tidy and comfortable. Housekeeping were great, and the reception staff were really friendly and efficient. There had been a bit of a mix up with our booking but the fabulous staff we quick to sort it out. Breakfast is really delicious too and the chef can't do enough for you!

Despite being so close to the freeway, we didn't experience any noise from it. The air con unit is a little loud but it works well and keeps the room cool, so it didn't really bother us.




Stayed June 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strongsville, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 30, 2014

Rude staff, ants in the room & on the breakfast plates, noisy/rattling air conditioner- unsafe pool area- surrounded by painted wood- very slippery- I fell & broke my nose- they did not make it right.

Room Tip: Nightmare! We elevated our concerns to management and they did not make it right. I've never had...
See more room tips
  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Le Reve Pasadena

Address: 3321 E. Colorado Boulevard, Pasadena, CA 91107 (Formerly Quality Inn)
Location: United States > California > Pasadena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Le Reve Pasadena 2*
Reservation Options:
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Also Known As:
Quality Hotel Pasadena
Quality Inn Pasadena
Pasadena Quality Inn

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