Me, my husband & our cat stayed in the Pasadena Quality Inn for 14 days (Oct '12 - Nov '12) & we are extremely pleased! We were relocating to California from Wisconsin & I was looking for a hotel where we can stay with our cat while finding an apartment in the Pasadena area- we chose Quality Inn.
The staff were very friendly & helpful. We originally booked for 7 days but we had to extend it for 7 days more. The hotel staff had been extremely helpful facilitating the extension. Due to some special event around that time in Pasadena area, the hotel (& all other hotels within our reach) were already booked. But the hotel staff made sure that we get a room & can stay in the same room. They really took personalized care for me & my family. The front day staff, dining staff, room service- everyone was very nice & friendly. I am sorry I do not remember everyone's name but I thank each of you for making our stay so pleasant. Maggie fell in love with our cat. & Rosie, I'm so sorry to write the review so late. You guys rock! The front desk lady who booked for our extension ( I'm sorry I don't know your name), I thank you for your great service. She actually had to keep an eye for any cancellation & called us as soon as there was a free room. & the front desk guy (I guess Dennis) also helped a lot.
The hotel tried to provide everything in its budget. There is a pool, sauna, gym, laundry room. You can even rent bicycles for free! The breakfast was fresh & healthy. The items included- fresh pancakes, eggs, bagels, danishes, hot & cold cereals, fruits, yogurt, twinkies & many more. The guy in the dining service always greeted me in a warm manner. The breakfast area was nicely decorated. Our room had a big screen TV, fridge, wet bar etc. The bed was very big & comfy. The room was neat & clean. The surrounding was pretty quiet with a nice view of the mountain.
On the down side, I always felt the absence of a microwave in the room. Although we used the microwave in the common area but having one inside the room would have been more comfortable. The room key card had to reprogrammed a number of times which was a bit irritating. I really hope you guys would do something about it.
Overall, my stay in the hotel was extremely satisfactory. It has a very nice bunch of staffs & numerous amenities at an affordable price. I strongly recommend this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.