I would never recommend this hotel and will not return to stay in this place in the future. Valid parking is $21 per night and We were placed in a 3rd floor room. Room#301. This room is facing the kitchen fan on top of the roof. There is a really loud disturbing noise through out the night. It's like airplane take off right next to us. The hotel room is fairly old with the pop corn ceiling and need serious remodel. I talked the customer service. They shut down the kitchen fan around 12:30am and the fan was starting again around 5am in the morning. We drove all the way down from SF and could not even get a quite room. We switched to the 2nd room with higher level but still can hear the noise. Then 3rd room which was facing the street view without the kitchen fan noise but the two lamps by the bed were not working. I could not read my book before sleeping and the room decor was much older the the previous room that we stayed. Pop corn ceiling and old carpet. Front desk offer two breakfast to us. However, I will never return to this place any more.
This is the most terrible hotel experience ever in my life with Hilton.

The hotel is near Paseo (shopping center), restaurants, and Gelson's (terrific grocery store). All walking distance. I've stayed here 3 or 4 times. The first few times, it was great. The room was spacious. The last time, we were in a smaller, accessible room. The bathroom door was a sliding one. The kind that doesn't lock. It was pain to keep sliding that door. The shower was a pain, too, because it didn't drain well, and since it was an accessible room, there was no barrier between the shower and the rest of the bathroom. Wet bathroom floors are not fun.

Anyway, not sure why they stuck us in an accessible room with an inconvenient sliding bathroom door. Probably because I didn't pay full price. I'm sure they had better king rooms not occupied. They didn't look busy at all.

Four stars because for what I paid, I guess it wasn't a big deal. Can't really beat the location, though there is a Westin on the other side of Colorado that is much nicer overall.

Stayed in this hotel over thanksgiving for 3 nights. My partner and I were very happy with rooms - large, comfortable beds with nice clean bathroom and great air con.
Room service was pricey, but great food.

I was extremely dissapointed with the front desk staff and their lack of organization and liaising with other staff members when it came to delivering a package to us.
We were notified the night before check-out that we had a package which had been delivered, waiting at the front desk. We went to collect it upon check-out and no one had any idea what we were talking about.
I waited more than half hour at the desk while they called everyone in the hotel, searched every drawer, looked in the cloak room (and took me in there 3 times to double check) and searched their offices...
All it would have taken was some organization and proper handling, for me to receive the package.
... I left the hotel without it, and they took my details and said they would call when they found it... I'm still waiting for the phone call, and it's now mid December...
If I ignored this mishap I would definitely stay here again.

I travel pretty extensively for business. I was rather excited to take this trip to Pasadena as I was going to be staying in a revitalized part of down town. While the shops and restaurants were fantastic, the Hilton here is less impressive. I don't know if it was the odd appearance of what was probably, at some point, a kichen area or wet bar, now stripped to it's barest in appearance, or the odd, institutional look of the bathroom.....hotel kind of had a creepy feel. The staff were all lovely and very helpful. Not impressed with the suite.