Los Angeles without a car can be difficult as no one walks anywhere, which was why we booked this hotel for me as I wasn't going to be hiring one for my week's trip, and it is a short walk into Pasadena with as many shops, restaurants and entertainment as anyone could want. If I had had a car though, the cost of parking at the hotel, even for residents would probably have ruled this hotel out. When you are paying that much for a room, it would be infuriating to have to pay so much for parking, and also for WiFi. So many hotels have free WiFi nowadays so to have to pay every day was irritating.
The attitude of some of the staff was also disappointing. At one point they discovered that they had made an accounting error but instead of just telling me, they blocked my key card, even though I was still in credit for the time I'd been there so far. When I traipsed back to reception, I was at first treated as if I was trying to cheat them, even though they eventually admitted it was their error. I received no apology however.
They were also doing building work, or refurbishing some of the rooms whilst I was there, so three times I had to complain that there was loud hammering and drilling in adjacent rooms. Starting early in the morning, sometimes well into the evening and even on a Sunday. I obviously wasn't in my room all the time, but sometimes had to return to it to rest as I have been unwell. Once I was offered a complimentary breakfast as compensation but felt that more should have been done to repair the damage.
On the positive side, my room was very nice with the most comfortable bed I've ever had in a hotel. The maid who serviced my room (Emma) and the staff at the little Starbucks cafe were lovely and made up in some part for the attitude of other members of staff.
I'm afraid I won't be staying at this hotel the next time I come to LA, which is a shame as it really is in the perfect location both for leisure and my family close by.
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- Also Known As:
- Hilton Pasadena Hotel Pasadena
- Hilton Hotel Pasadena
- Pasadena Hilton Hotel