Stayed in this hotel over thanksgiving for 3 nights. My partner and I were very happy with rooms - large, comfortable beds with nice clean bathroom and great air con.
Room service was pricey, but great food.

I was extremely dissapointed with the front desk staff and their lack of organization and liaising with other staff members when it came to delivering a package to us.
We were notified the night before check-out that we had a package which had been delivered, waiting at the front desk. We went to collect it upon check-out and no one had any idea what we were talking about.
I waited more than half hour at the desk while they called everyone in the hotel, searched every drawer, looked in the cloak room (and took me in there 3 times to double check) and searched their offices...
All it would have taken was some organization and proper handling, for me to receive the package.
... I left the hotel without it, and they took my details and said they would call when they found it... I'm still waiting for the phone call, and it's now mid December...
If I ignored this mishap I would definitely stay here again.

I travel pretty extensively for business. I was rather excited to take this trip to Pasadena as I was going to be staying in a revitalized part of down town. While the shops and restaurants were fantastic, the Hilton here is less impressive. I don't know if it was the odd appearance of what was probably, at some point, a kichen area or wet bar, now stripped to it's barest in appearance, or the odd, institutional look of the bathroom.....hotel kind of had a creepy feel. The staff were all lovely and very helpful. Not impressed with the suite.

This is a beautiful hotel in a great location. The room had a balcony and was very comfortable. The in room coffee was Lavaza, my favorite. The room service was also good. I did call the front desk to swap out my iron for one with a burst of steam but they don't have those in the hotel. The breakfast was delicious, I would recommend the buffet. My co-worker and I ordered off the menu, a cheese omelette and pancakes, which came to nearly $40.00. a little expensive but the food was awesome. You will really like this hotel and I look forward to returning.

I stayed here in Nov 2012 while visiting USC. The hotel is located in a relatively quite area close to the downtown. It is an older property that has either been well maintained or renovated fairly recently. The room was quiet and comfortable and room service was fast and the food freshly prepared. I had a burger for dinner that was juicy and clearly hand formed from fresh ground meat, rather than a premade patty. Breakfast was similarly good. There are no strong negatives other than the cost of parking and the lack of free internet (unless you are an Hhonors member which I am). These days, I feel strongly that all properties should offer free interet since many of the midrange hotels do (including Hilton Garden Inns, for example). I didn't appreciate paying $18 to park either but this is not a Hilton-specific problem.