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Hilton Pasadena: Traveler Reviews

3.5 of 5
168 South Los Robles Avenue, Pasadena, CA 91101
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Hilton Pasadena
Ranked #8 of 28 hotels in Pasadena
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271 reviews from our community

Traveler rating
    56
    97
    78
    23
    17
See reviews for
Families
43
 
Couples
51
 
Solo
33
 
Business
117
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Manchester, Connecticut
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Very nice”
4 of 5 stars Reviewed October 20, 2012

Other reviews had me worried, but the room was clean and very nice. Parking fees are excessive, but safe and free on street parking is available one block southeast of the hotel.

Only issue was that room 301 was adjacent to the elevator shaft so noisy. Since it was only a one night stay, didn't request room change.

Stayed October 2012, traveled solo
Was this review helpful? Yes 3
Ask ND79 about Hilton Pasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review
November 29, 2012
We appreciate your taking the time to comment on your stay with us. I’m happy to know that you took the chance to stay with us despite the reviews, and that you found our hotel clean and very nice, and the parking, safe. We value your comments and appreciate your feedback about the noise from the elevator. We are testing a room insulation product to correct this issue.
We know you have choices when choosing a hotel, we appreciate your business and my staff and I look forward to welcoming you back on your return visit.

Warm regards,
CARL SPRAYBERRY I General Manager
HILTON PASADENA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Den Bosch, The Netherlands
Top Contributor
54 reviews 54 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
“Good hotel, good location”
4 of 5 stars Reviewed October 7, 2012

I have stayed here a number of times already and it's a good hotel. The staff is good and friendly. The location is perfect, close to "downtown" Pasadena. The rooms are good, the airco can be a bit loud but with earplugs that's fine. Breakfast is typical, but good, a tad expensive if you are not HH. The pool is not super but good enough for a refreshing dive after a day at work. The gym is good, new equipment and good other facilities. All in all this is a fine hotel for the business travel. It offers everything you need at a decent price, parking is a bit expensive at 18 USD. The bar has a basic and adequate menu if you are not in the mood to go in to town.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Jeroen22 about Hilton Pasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review
November 29, 2012
First and foremost, I would like to thank you for choosing the Hilton Pasadena a number of times for your business accommodations; we know you have choices out there. Secondly, it’s great to hear our staff is good and friendly; we do take great pride in our service. I am certain my staff will be happy to know your comments. We are also very appreciative of your feedback that our facilities meet your satisfaction. Our location in proximity to downtown is one that our guests really like.
My staff and I look forward to welcoming you back on your next visit to Pasadena.

Warm regards,
CARL SPRAYBERRY I General Manager
HILTON PASADENA
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Arizona
Top Contributor
115 reviews 115 reviews
31 hotel reviews
Reviews in 46 cities Reviews in 46 cities
33 helpful votes 33 helpful votes
“Nice Hilton”
4 of 5 stars Reviewed October 4, 2012

This is a nice hotel and recently renovated. The rooms are adequate and everything works properly. I didn't use the cafe but there's coffee in the room. My only complaint is the same for all large hotels in big cities. I hate paying 18.00 to park!

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Experiencedtrav07 about Hilton Pasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review
October 13, 2012
Thank you for commenting about your recent experience at the Hilton Pasadena Hotel. My staff and I appreciate your comments as constructive feedback and will as a team collectively review.
Please know the City of Pasadena has no overnight parking, our parking rates are comparable to the other hotels nearby.
My staff and I look forward to welcoming you on your return visit to the Hilton Pasadena.

Warm regards,
CARL SPRAYBERRY I General Manager
HILTON PASADENA
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Reston, Virginia
Top Contributor
155 reviews 155 reviews
20 hotel reviews
Reviews in 48 cities Reviews in 48 cities
39 helpful votes 39 helpful votes
“Clean room and comfortable.”
4 of 5 stars Reviewed October 1, 2012

The entire hotel was very clean and nicely decorated. The bathroom was pleasantly clean. The bed lined and towels are fresh and white. The pillows were very comfortable. I recommend this hotel.

Negatives: $18 per night parking fee and $15 per night fee for WiFi in the room. WiFi is free in the lobby.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by Farhad A for Pasadena
Ask Farhad A about Hilton Pasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review
October 13, 2012
I’m happy to know the cleanliness of the bathroom and the fresh linen gave you a positive impression on the overall cleanliness of our hotel. We take great pride in the hotel’s cleanliness and service and indeed it makes me feel very proud that our guests, like you, noticed it.
Please know the City of Pasadena has no overnight parking, our parking rates are comparable to the other hotels nearby.
We look forward to welcoming you back to the Hilton Pasadena Hotel.

Warm regards,
CARL SPRAYBERRY I General Manager
HILTON PASADENA
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Los Angeles, California
Top Contributor
78 reviews 78 reviews
43 hotel reviews
Reviews in 42 cities Reviews in 42 cities
42 helpful votes 42 helpful votes
“Average”
3 of 5 stars Reviewed October 1, 2012

I stayed in Pasadena for an evening and although I liked the area, I was not wowed by the hotel. The hotel was rather average. The people were friendly enough and the rooms were OK, but there was nothing that stood out about this hotel for me.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask JenHillJHCCS about Hilton Pasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review
October 13, 2012
Thank you for taking the time to comment on your recent visit at the Hilton Pasadena Hotel. We value every comment from our guests. While the hotel did not wow you, I feel very proud that you experienced my staff to be very friendly; I will ensure the staff is aware of your kind feedback.
We hope you give us another opportunity to experience our hotel and the amenities we offer and look forward to welcoming you back soon.

Warm regards,
CARL SPRAYBERRY I General Manager
HILTON PASADENA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Pasadena

Also Known As:
Hilton Pasadena Hotel Pasadena
Hilton Pasadena Hotel
Hilton Hotel Pasadena
Pasadena Hilton Hotel
Pasadena Hilton
Address: 168 South Los Robles Avenue, Pasadena, CA 91101
Phone Number:
Region: United States > California > Pasadena
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Pasadena
#4 Business Hotels in Pasadena
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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