I have stayed at this property many times over the past four years on business and until a recent trip was satisfied. In late July I stayed for two nights and on the plane ride home my legs began to itch. When I got home, I found that I had a few hundred bites concentrated primarily on my legs, but also on my arms, chest and a few on my neck and face. A trip to the Doctor the next day confirmed I had bed bug bites.
I called the hotel to inform them that I was staying in room 603, had bed bug bites and the lady on the phone informed me that they had recent bed bug problems and the General Manager would call me. He did, a few days later, and informed me that they had checked the room and there were no bed bugs and I must have gotten them elsewhere.
Although I travel often, I had not been anywhere in the previous 10 days and the only place possible I could have gotten them was the Pasadena Hilton. I arrived at the hotel with no bites and left with hundreds and upon returning home they healed and I was better in a week or so. When I informed the General Manager of this, he dismissed it and told me I was wrong.
I believe the measure of any service organization is how they respond when something goes wrong. In this case the Hilton Pasadena failed miserably!
- Also Known As:
- Hilton Pasadena Hotel
- Hilton Pasadena Hotel Pasadena
- Hilton Hotel Pasadena
- Pasadena Hilton Hotel
- Pasadena Hilton
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