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“Fabulous Staff” 5 of 5 stars
Review of Sheraton Pasadena

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Sheraton Pasadena
3.5 of 5 Hotel   |   303 East Cordova Street, Pasadena, CA 91101   |  
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Breakfast for 2 Included
Ranked #12 of 29 Hotels in Pasadena
Baltimore, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
“Fabulous Staff”
5 of 5 stars Reviewed July 17, 2014

Every single employee at this Sheraton was happy! I can't recall the last time I received such consistently good customer service... from the desk.. to door.. to room service. Great location to explore old town and downtown Pasadena. Nice breakfast buffet. Rooms are getting a little tired, but very clean and the staff made it worth the while

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art B, Manager at Sheraton Pasadena, responded to this review, July 18, 2014
Dear Jett 0518,

Thanks for your feedback. Our staff is excited that we exceeded your exectations. We hope to see you soon.

Thanks,

Art
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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454 reviews from our community

Traveler rating
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    88
    29
    33
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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English first
Lompoc, California
1 review
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 17, 2014

The Pasadena Sheraton has the best customer service I have seen. They are friendly from booking an event to check in all of the way thru. I highly recommend staying here. They were close to and work directly with the Pasadena Convention Center for your group.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art B, Manager at Sheraton Pasadena, responded to this review, July 18, 2014
Dear Michael C,

Our staff is glad that we exceeded your expectations. We hope to see you soon.

Thanks,

Art
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stanford, California
1 review
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 17, 2014

Sheraton Pasadena is a great place to stay. Our friends recommended us to choose this hotel during our trip to Pasadena. It's really near to Civic Center and not far from Pasadena downtown. It is very convenient.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art B, Manager at Sheraton Pasadena, responded to this review, July 18, 2014
Dear Elsa 12321,

Thanks for your recent feedback. We're excited that our staff exceeded your expectations.

Thanks,

Art
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Top Contributor
84 reviews 84 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed July 15, 2014

This hotel was in walking distance of the metro and very close to Old Pasadena. The hotel is a bit worn and very expensive. I would pay extra to have a more deluxe room and be able to enjoy the snacks and continental breakfast. The staff was friendly. This hotel appears to be the best bet in the area.

Room Tip: Pay a little extra to upgrade rooms
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art B, Manager at Sheraton Pasadena, responded to this review, July 17, 2014
Dear Russell B,

Thanks for your feedback. We're glad you enjoyed your stay. The hotel will go through a complete rennovation in 2015. We hope to see you very soon.

Thanks,

Art B.
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Menifee, California
1 review
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 14, 2014

I met the Manager (Mr. Woolridge) for service and was thoroughly impressed with his genuine care for us. It is very refreshing to meet people of his caliber. Overall we were quite pleased with the service and cleanliness of the Hotel. We will definitely use this hotel when we are in the area again.

Room Tip: Ask for service from Mr. Woolridge.
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Green Features: I was pleased to see Sheraton places An importance on conserving water
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art B, Manager at Sheraton Pasadena, responded to this review, July 17, 2014
Dear George B,

Thanks for staying with us. We're glad our team exceeded your expectations. We hope to see you very soon.

Thanks,

Art B.
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Hesperia, California
1 review
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 10, 2014

The 2-night room stay was a wedding gift from a nephew so there was really nothing to complain about. The room was okay as we did not really pay attention to every detail. We just needed a place to stay for 2 nights so all we needed was a clean room, bed, and bathroom with shower and toilet that work. It was just a 10-minute drive to and from our wedding venue so it was great.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art B, Manager at Sheraton Pasadena, responded to this review, July 11, 2014
Dear hand4b,

Thanks for your feedack, we're glad you enjoyed your journey. We hope to see you back soon!

Thanks,

Art B.
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Pacifica, California
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed July 5, 2014 via mobile

This hotel and sleeping rooms feel very dated. Two of our rooms have a moldy smell to them. I had to burn a candle whenever I was in the room.

As a platinum member, I appreciated getting an upgrade to a bi-level loft. However, the room felt smaller than a normal room.

The club lounge was very minimal and had NO service. The attendants favorite quote is "let me check if I have any available". The attendant would bring me what I ask for after looking a few minutes. The attendant would tell me when this is my last one. However, when other guests who were Caucasian and or Hispanic ask the attendants for the same items as as we did, they can get what they ask for and even more than one, with no hesitations from the attendants. Mind you, we are Chinese.

The room key was constantly getting de-magnified. Had to stop by the front desk 3 times disputing a 3-night stay to get a new key. That's unacceptable.

I would not come back to this hotel, if you were to pay me. Good lick!!!

Stayed June 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art B, Manager at Sheraton Pasadena, responded to this review, July 7, 2014
Dear Magsy,

Thanks for being a platinum member. We wanted to apologize for any inconvinience recieved during your stay with us. Please rest assured that we have addressed the room issue along with the key scenerio. We're also in the process of improving our club lounge experience so that guests can expect VIP treatment at all times. We hope you give us another chance so we can provide an excellent journey for you.

Thanks,

Art B.

Guest Experience Leader

626.449.4000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Pasadena

Address: 303 East Cordova Street, Pasadena, CA 91101
Phone Number:
Location: United States > California > Pasadena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton

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