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“Comfy,efficient and great service.” 4 of 5 stars
Review of Sheraton Pasadena

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Sheraton Pasadena
3.5 of 5 Hotel   |   303 East Cordova Street, Pasadena, CA 91101   |  
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Breakfast for 2 Included
Ranked #10 of 30 Hotels in Pasadena
Bristol
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
“Comfy,efficient and great service.”
4 of 5 stars Reviewed December 30, 2012

I stayed here with my family from Christmas Day until 27 Dec 2012. We received a lovely welcome after a long 11.5 hour flight and 2 hour drive and were quickly in our room and as comfy as anything. The beds were a dream and superbly comfy and the hotel was nice and quiet to aid instant relaxation. Our TV was broken when we arrived yet the hotel had an engineer visit our room to fix it within 10 mins of asking- and considering this was Xmas Day I think that is very impressive and efficient. Full size fridge provided in our room which hummed loudly! Starnge to supply a full size fridge but as we didnlt use it we turned it off and peace was resumed. No tea provide din room - only coffee. One tip though - don't drink the tap water. My daughter stays in Pasadena frequently as part of her job and has been warned that the tap water here does not use UK stomachs. Free bottled water available in hotel though so no probs!
Hotel restaurant was very good and again the service was speedy and polite. The food was tasty,plentiful and the portions were huge. Price was acceptable as the quality was good although there are many excellent eateries in downtown Pasadena too. Car parking was useful, convienient and well organised. Shame you have to pay but its quite standard to have to do so really. Hotel location is excellent and only a few minutes walk from the lovely Pasadena shopping areas. Would definitely stay here again if I go back to Pasadena.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
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484 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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Oxnard, California
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 27, 2012

Perfect location near the Pasadena convention center and Paseo Colorado. About 3/4 mile walk from Old Town. First floor room had an odd design - bathroom upstairs, bed downstairs. However the adjacent guest room bathroom was apparently right next to the bed. Could hear every 'usage', and each flush was right in your ear. Thin walls I guess. Parking garage directly below, and could hear cars starting and moving at night. Perhaps upper floors would be better. Staff helpful and courteous.

Room Tip: upper floor only!
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 11, 2012

The hotel is located in a nice location of Pasadena, rear of the shopping center (the Paseo). It is walking distance to the Paseo which includes restaurants, movie theater, ice skating rink, and shops. The only downfall, you have to pay for parking your vehicle $10-15 per night, very slow elevators, and there is no continental breakfast. Bottomline, you are definitely paying for the location.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
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Seattle
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 11, 2012

Our extended family stayed a long weekend here and apapreciated the staff enormously. Our arrivals were staggered but all rooms were on one credit card - no problem. We needed a large table at breakfast at the last moment - no problem. We needed a room to bring local folks to for a meeting after dinner - no problem. Driving directions to another town - no problem. From the fellows who meet you at the front door to the staff in the breakfast/happy hour bar, the employees were energetic.

All of our rooms were on the same corridor, and all had outdoor patios. The hotel itself was quiet, despite the fact that at the convention center next door they were staging a large telethon with nationally known stars - the production folks and some celebrities were staying at the hotel but we all seemed to be treated with the same cordiality. We used the pool and found all the facilities very clean. The internet access is conveniently located in the lobby but shielded with a privacy screen that is attractive and utilitarian.

We easily walked the two blocks to "old town" Pasadena where there are many choices of restaurants and pubs. The family will return in January and most likely book into this hotel. It's sort of sandwiched into the space between the street and the convention center, so there aren't great views or a dramatic entrance, but it was a very relaxed, welcoming place to stay.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glasgow
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 26, 2012

I have stayed at this hotel many many times over the last 7 years, Its a 4 star hotel located in old town pasadena. Its probably geared towards business travellers, however all things considered, this hotel makes a great choice for a base in pasadena. The thing that ALWAYS stands out for me is the staff, and the service. They are extremely genuine, friendly, accommodating, and service orientated. The facilities at the hotel are good, gym, wifi, business centre, pool, bar, a million tv channels, etc etc etc .....For those who dont know LA, Pasadena is probably not an area you would chose if vacationing in LA, just due to its location. However.....if you are staying in the area I would 100% recommend this hotel

Room Tip: As the floors get higher the rooms get smaller, and the hotel is only 5 floors high......so basicall...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
118 reviews 118 reviews
60 hotel reviews
Reviews in 63 cities Reviews in 63 cities
102 helpful votes 102 helpful votes
1 of 5 stars Reviewed November 26, 2012

The hotel itself is decent enough. The room was just fine, everything from comfy pillows to good bathroom amenities (everyone hates bad shampoo- no?). But where this place failed was customer service.

So first we get there early and ask if there is a room. No surprise, but he says no. Not a problem we say, but we're here for a wedding (which they know based on the reservation) so is there a way to let us know if a room opens up early so we can get it in and start getting ready. No, we can't do that. Alright- no seems to be a little more popular here than it should be. We ask once more, and he writes our name down on a scrap piece of paper- how's that for inspiring confidence.

The hotel we discover has a gym. Great- we'll get a quick workout in while we wait but oh wait, it requires you to access it with a key. So we go back to our favorite front desk guy and inquire about the gym. "Yep, we've got one." I'm waiting for more, but that's all he has. Well, can we work out in it? He tells us no, it's for guests only. We've got a reservation, we're going to be guests in 2 hours but that isn't enough.

Moments later, while we are sitting in the lobby and he has gone on break, someone comes to check in and the woman who replaced him looks into the system and alas, can check this guy in. We go up, ask her if we can get checked in and she hits a few keys and says, of course- we've got some rooms!

I could go on, but they also ended up screwing the reservation up and instead of putting a room for each member of the wedding party that got a room, they just put us all in one room. And while that might have been fun, it wasn't in the cards and so we had to get them to sort that out which took forever. Then when we checked out the next day, the billing was all mixed up, and they emailed us a receipt for someone who wasn't us. We called, asked for the right receipt and guess what... yep, they sent a receipt again that was incorrect.

You expect more from a Starwood property. Again, the room itself was fine but there were enough customer service lapses and lack of concern about those lapses to earn this place my lowest rating. And I am usually pretty generous with the ratings! There are simply too many other good hotels in the area for someone to settle for the service you get here.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 22, 2012

We stayed here for the Breeders Cup, so it's difficult to comment on the price: it was very expensive, but in fairness, everything was expensive that week (and the Hilton was almost $200 more per night!). Nevertheless, it's a nice, bright clean hotel and the front desk staff was very helpful and professional, and we felt that it was a perfectly good deal for the money. We decided to upgrade to the Club Floor, and it was well worth the price. The breakfast and evening snacks are well worth it, and it makes for a more relaxing experience.

The room was spacious and comfortable. I was a bit surprised by some of the mediocre reviews I'd read previously: I'm a very season and extremely fussy traveler, and was concerned that it would be a "tired" hotel. I didn't find this to be the case at all.

It's impossible to get around own conveniently-- it's L.A., essentially-- and an added bonus of the hotel was the access to both their shuttle, and to a car service (and Vic, the wonderful driver!). We used both services several times. Our big mistake was not arranging the car service from LAX: upon our arrival, we took a taxi to the hotel, which was insanely expensive, and it would have been substantially less expensive to have called the hotel and pre-arranged for the car to have met us at the airport. We took the car service for our return flight, and it was very pleasant. The shuttle was super-convenient, and very friendly drivers both nights!

The location is also ideal. There is a huge shopping district (Old Pasadena) just a few blocks away, but there is a Macy's just a stone's throw from the hotel, so if you're like me and need a last-minute handbag or pair of socks, voila!

I would happily stay at this hotel again!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Pasadena

Address: 303 East Cordova Street, Pasadena, CA 91101
Phone Number:
Location: United States > California > Pasadena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton

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