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“AVERAGE EXPERIENCE FOR $125+TAX PAID” 3 of 5 stars
Review of Sheraton Pasadena

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Sheraton Pasadena
3.5 of 5 Hotel   |   303 East Cordova Street, Pasadena, CA 91101   |  
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Ranked #10 of 30 Hotels in Pasadena
Tucson, Arizona
Top Contributor
110 reviews 110 reviews
62 hotel reviews
Reviews in 66 cities Reviews in 66 cities
115 helpful votes 115 helpful votes
“AVERAGE EXPERIENCE FOR $125+TAX PAID”
3 of 5 stars Reviewed November 17, 2012

For the price paid, it was just average value. Location is good. Parking is expensive at $18 ; it was not clear to me whether it would be cheaper to pay the convention rate for night for $10 directly to parking instead of hotel but front desk said it would be charged twice once past midnight. do not know if that is true. room was excellent; had fridge but no microwave. ask for room overlooking the front or Cordova St and not back or convention center. Great location. Expensive breakfast with average food. The staff did what they were supposed to but were not friendly or helpful. For example, there was NEW YORK TIMES at front desk and I asked for one and checkout clerk grudgingly and reluctantly gave me one. My starwood rewards membership was never acknowledged and i was denied an upgrade to club floor even though i had called earlier to request one. I found the bed comfortable

Room Tip: Ask for room facing front or Cordova St and not back or convention center
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
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470 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Collingswood, New Jersey
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 16, 2012

I stayed a few days, in early November 2012. In all aspects, the hotel was exceptional. The staff is friendly. I asked a doorman for walking directions to a local restaurant and he walked me through the hotel to show me the easiest route. My friends, or family, would not even do that. The room was large, clean, with a wonderful bed. The facility is great, the local area is outstanding. Believe me, you will be happy that you made the choice to stay here.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
three way tn
Top Contributor
119 reviews 119 reviews
20 hotel reviews
Reviews in 48 cities Reviews in 48 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 10, 2012

Views are wonderful but good hearts make our world spin.
From the concierge to the club staff and housekeeping, the staff made us feel special whenever we gave the the opportunity.
a warm thank you as we completed our 30 year anniversary trip to Rome.
J&S

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
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San Diego, California
1 review
1 of 5 stars Reviewed November 9, 2012

There are much better places to stay in Pasadena (the Hilton a block or so away, the Courtyard by Marriott, or the Embassy Suites in Glendale if you don't mind being a bit further away, even the Pasadena Inn is better). I visit Pasadena a lot and wound up staying here because I couldn't get in anywhere else.

The room was big, but most of the space was wasted. The bed was terrible (plasticy thin comforter, impossibly thick, heavy, and hot thick comforter). The room got hot at night even though the outside temperature was in the 50s-60s, so I had to run the junky-looking wall air conditioner, which was noisy and took a long time to cool the room down.

At checkout, which I wound up doing in person at the front desk at 6:30 AM because they don't automatically check you out and slip the bill under your door, they gave me a bill only for the parking, so I had to call back (so-far unsuccessfully) when filling out my expense report to try to get a real receipt.

All of this would have been okay if the place was a good deal, but it wasn't. I won't be staying there again if I can avoid it. Good riddance.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Top Contributor
173 reviews 173 reviews
142 hotel reviews
Reviews in 101 cities Reviews in 101 cities
200 helpful votes 200 helpful votes
3 of 5 stars Reviewed November 9, 2012

This is a perfectly fine hotel, though it doesn't seem to be run as efficiently as the Hilton just a quarter mile away. The rooms are fine, but the check-in guy was incompetent. First thing out of his mouth when I went up to the desk was "Well, let me see if we have anything available; we're full you know" (not what anyone wants to hear when they've got a reserved reservation). He also mumbled something about "you're on the Club floor, so that's nice," but didn't explain what that means (2 days into my stay, I discovered it meant that there was a free breakfast available, as well as an evening reception!). Finally, he made a big deal about how they're now a very "green" hotel and no longer print statements to deliver to your door at checkout. When I explained that I need such a thing for business documentation, he said, "Oh, we can do it on request - do you want to request this?" I indicated "yes," yet they still didn't do it at checkout (meaning I had to stand in line with my luggage for 10 minutes at checkout just to get a receipt... and then (ironically for a "green" hotel), they didn't print front/back and, instead, printed it on multiple 1-sided sheets! One other little thing... when making a reservation on the Sheraton website, the confirmation doesn't indicate that they charge an additional $18 for parking. The nearby Westin, Courtyard, and Hilton are all much more "up front" about this. Having stayed at these other nearby hotels, I have to say that the Westin and Hilton are both much more efficiently run - at least from a staff training standpoint.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Springs, California
Top Contributor
168 reviews 168 reviews
78 hotel reviews
Reviews in 71 cities Reviews in 71 cities
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed November 8, 2012

If there's one abiding memory of Sheraton, Pasadena it is how difficult it was to find.
OK maybe my fault for turning up in a rental car without GPS but to be fair, two Californians coming to meet me also ran into the same issues.
Parking was a whole other matter as the (pricey) multi-level parking structure also serves the Pasadena Convention Center but when I managed to find a spot within 5 minutes walk of the hotel entrance I felt I had won a bonus - and the cheerful bell-boy who moved my bags in and out deserved the $10 tip.
The room was ... well 'odd' is the only term. The door was tucked away in a little corner near the elevator. It was two weeks ago and I've been in several hotels before and since so forget whether it was 243 or 423 but there was a mini corridor (and large closet) behind the front door and then a very large bedroom at the end of that and then a further door to the large bathroom.
Facilities were all working just fine - the view from the window was of other walls but I could have cared less as I was there for a function at the very nearby Convention Center. I also took a 20 minute late evening stroll to a Whole Foods - which could have been a ten minute stroll had the concierge given me better directions.
Staff were all pleasant and friendly. I booked well ahead with Expedia but if location is not too significant there are possibly better deals to be had.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, FL
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 8, 2012

We stayed at this hotel while in Pasadena for an event at the convention center. The hotel was just a few steps from the Exhibit Hall we were in so that we were easily able to walk with all our stuff from the con center to the room. The room was large and very comfortable with everything in sparkling clean and in excellent condition. The first night, the desk staff was kind of so-so, but after that every staff member we encountered provided excellent service. We were on the club floor and found those amenities very nice. I have only two complaints. When we checked in, we were not given any information about the club floor and lounge, hours for breakfast and evening reception, etc. Specifics would have been nice and more consistent with the good service we encountered later. The other caveat is ask for a room away from the club lounge. We were two doors down, and the noise of the door latch banging as people went in and out for breakfast kept us awake both mornings we were there. (Also some guests were very loud in the hallway one morning, but that is not the hotels fault. Apparently their mamas did not teach them about using inside voices in public spaces and that they should not assume their group are the only people in the hotel.) Finally, the location is wonderful for the rest of Pasadena. You can walk to lots of restaurants and shopping. The Paseo is just across the street, with shops, restaurants, a movie theater, and a wonderful grocery with a bakery and deli. Plus there is a lovely plaza to just sit and relax. The bottom line is that we would gladly stay here again.

Room Tip: Avoid rooms right next to the lounge on the club floor.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Pasadena

Address: 303 East Cordova Street, Pasadena, CA 91101
Phone Number:
Location: United States > California > Pasadena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton

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