This is a perfectly fine hotel, though it doesn't seem to be run as efficiently as the Hilton just a quarter mile away. The rooms are fine, but the check-in guy was incompetent. First thing out of his mouth when I went up to the desk was "Well, let me see if we have anything available; we're full you know" (not what anyone wants to hear when they've got a reserved reservation). He also mumbled something about "you're on the Club floor, so that's nice," but didn't explain what that means (2 days into my stay, I discovered it meant that there was a free breakfast available, as well as an evening reception!). Finally, he made a big deal about how they're now a very "green" hotel and no longer print statements to deliver to your door at checkout. When I explained that I need such a thing for business documentation, he said, "Oh, we can do it on request - do you want to request this?" I indicated "yes," yet they still didn't do it at checkout (meaning I had to stand in line with my luggage for 10 minutes at checkout just to get a receipt... and then (ironically for a "green" hotel), they didn't print front/back and, instead, printed it on multiple 1-sided sheets! One other little thing... when making a reservation on the Sheraton website, the confirmation doesn't indicate that they charge an additional $18 for parking. The nearby Westin, Courtyard, and Hilton are all much more "up front" about this. Having stayed at these other nearby hotels, I have to say that the Westin and Hilton are both much more efficiently run - at least from a staff training standpoint.
- Official Description (provided by the hotel):
- Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Pasadena Hotel Pasadena
- Pasadena Sheraton