This is a perfectly fine hotel, though it doesn't seem to be run as efficiently as the Hilton just a quarter mile away. The rooms are fine, but the check-in guy was incompetent. First thing out of his mouth when I went up to the desk was "Well, let me see if we have anything available; we're full you know" (not what anyone wants to hear when they've got a reserved reservation). He also mumbled something about "you're on the Club floor, so that's nice," but didn't explain what that means (2 days into my stay, I discovered it meant that there was a free breakfast available, as well as an evening reception!). Finally, he made a big deal about how they're now a very "green" hotel and no longer print statements to deliver to your door at checkout. When I explained that I need such a thing for business documentation, he said, "Oh, we can do it on request - do you want to request this?" I indicated "yes," yet they still didn't do it at checkout (meaning I had to stand in line with my luggage for 10 minutes at checkout just to get a receipt... and then (ironically for a "green" hotel), they didn't print front/back and, instead, printed it on multiple 1-sided sheets! One other little thing... when making a reservation on the Sheraton website, the confirmation doesn't indicate that they charge an additional $18 for parking. The nearby Westin, Courtyard, and Hilton are all much more "up front" about this. Having stayed at these other nearby hotels, I have to say that the Westin and Hilton are both much more efficiently run - at least from a staff training standpoint.
- Also Known As:
- Sheraton Pasadena Hotel Pasadena
- Sheraton Pasadena Hotel
- Pasadena Sheraton
- Official Description (provided by the hotel):
- Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Starwood, Orbitz, Travelocity, Hotels.com, Booking.com, Priceline and Tingo so you can book your Sheraton Pasadena reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.