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“Great location for an event at the Convention Center, otherwise, this is just an average hotel.” 3 of 5 stars
Review of Sheraton Pasadena

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Sheraton Pasadena
3.5 of 5 Hotel   |   303 East Cordova Street, Pasadena, CA 91101   |  
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Breakfast for 2 Included
Ranked #10 of 30 Hotels in Pasadena
Ohio, USA
Top Contributor
367 reviews 367 reviews
73 hotel reviews
Reviews in 119 cities Reviews in 119 cities
547 helpful votes 547 helpful votes
“Great location for an event at the Convention Center, otherwise, this is just an average hotel.”
3 of 5 stars Reviewed September 15, 2012

I stayed at the Sheraton adjacent to the Pasadena Convention Center for a week in early September while attending a conference for a professional society. The Sheraton was one of the host hotels for the event, due in large part to its location next to the convention center. That point made the Sheraton a great choice for this event. However, as a hotel, I found the Sheraton to be average.

I believe this is an older establishment. While it appeared to be in good shape, it had an old building vibe. However, the guest rooms were very large (at least the one I was in) and were well appointed. I has a king bed room and there was a lot of space in the room. The bathroom was also well appointed and had plenty of space. There was a good size flat-screen TV in the room along with a coffee maker, ironing board and iron, hair dryer and the normal toiletries. My room also had a safe, however a colleague was displeased to find that her room did not have a safe, so if you feel the need for one, you had better check with the front desk.

There are plenty of outlets in the room, particularly by the desk. I did have to move one of the nightstands out away from the wall to access the outlet by the bed. There is wireless internet in the room for $9.95 for 24 hours.

There is a nice fitness center in the Sheraton on the second floor. I believe there were three treadmills, three ellipticals and a couple bikes, in addition to free weights and some weight machines. There is a small business office (two or three computers and a printer). The small bar is dark and has limited seating, but you can get food there as well.

I ate in the restaurant, Soleil, three times during the week, once each for breakfast, lunch and dinner. The food is good and the service is prompt and friendly. The prices seemed reasonable for lunch and dinner, although the breakfast buffet was a little overpriced for what was offered. I really liked the bacon, cheeseburger I had for dinner.

The elevators were extremely slow. There are three, so you would expect a little faster service, but it seems to take quite a while for one to arrive and for them to move from floor to floor. The only thing that is fast seems to be the doors, as they do not stay open that long. Go figure.

The room was a little noisy. On two evenings I could hear the folks next door (talking and the TV). But they were quiet before it got late, so it was not a issue this time. I’m just glad they were not late night partiers.

The staff was great. Everyone I saw was friendly and helpful from the desk staff to the cleaning crew, security and the folks in the restaurant and bar.

Overall, I had a good experience at the Sheraton, but it was nothing special. The location was great for my event at the convention center, but otherwise I felt the hotel was just average. That said, I would consider staying here in the future, if I were attending another event at the convention center.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
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483 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
Washington, DC
Top Contributor
127 reviews 127 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 6, 2012

The staff here is very friendly and hospitable. Great location in a tranquil setting next to the Convention Ctr. and near a mall. The beds are fabulous like all Sheratons and the food service is great. Great and affordable breakfast buffet. This small hotel (only 5 floors) made my first stay in Pasadena great and I'd definitely stay here again!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinleyville, California
Top Contributor
96 reviews 96 reviews
28 hotel reviews
Reviews in 41 cities Reviews in 41 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed September 2, 2012 via mobile

We have often stayed at this hotel as it is close to downtown Pasadena. This stay was unusual as we had people next door who sounded like they were in our suite with us. They were loud until midnight and started in again at 6 am. We were so annoyed that we called hr front desk. The next night everything was okay.
But if you want a clean room, with good services, close downtown, you.can't go wrong.

Stayed August 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mooresville, NC
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 25 cities Reviews in 25 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed August 28, 2012

Not too much notable about this hotel, which is good considering the brand. It is a standard Sheraton in Pasadena, near several shopping and dining options. Also, it's close to many places where people may work (me, for instance).

As with most Sheratons, the bed was comfortable, the bathroom was clean, and the service was attentive. The breakfast buffet was included in my rate, and that's a very good attraction. They seemed to have some of everything.

I'd definitely stay here again, and I'd recommend it to anyone headed to Pasadena.

Room Tip: Low floors don't have a great view. Not sure about the higher ones (it's only 5 stories).
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
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NYCha
Senior Contributor
47 reviews 47 reviews
43 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 27, 2012

It is in Pasadena, very nice area, and the hotel is OK, clean, nice people, but nothing outstanding, it is just another Sheraton. The room is small, clean but old. The hotel has an underground parking (need to pay for). My stay there was OK.

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Visalia, California, United States
Top Contributor
54 reviews 54 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 27, 2012

I was very pleased with the service and location of the hotel. Next to the Convention Center and everything in Old Town is within walking distance. The hotel is a little older but well maintained. The bedding and the shower head were pluses for us. Park on the lower level to get close to the elevators.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyndhurst, New Jersey
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 17, 2012

This hotel has great location and is clean the staff nin helpful and curteous overall a great place to stay while visitng or on business in pasadena. Paying for parking can be a problem but it is a problem parking outside they should give a discount

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Pasadena

Address: 303 East Cordova Street, Pasadena, CA 91101
Phone Number:
Location: United States > California > Pasadena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton

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