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“I had my baby shower here and it was fantastic!” 5 of 5 stars
Review of The Westin Pasadena

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The Westin Pasadena
4.0 of 5 Hotel   |   191 N Los Robles, Pasadena, CA 91101   |  
Hotel amenities
Ranked #3 of 30 Hotels in Pasadena
GreenLeadersBronze level
Los Angeles
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“I had my baby shower here and it was fantastic!”
5 of 5 stars Reviewed March 2, 2011

My sister and my close friends were looking for a place to have my baby shower, but after looking at many places in the Pasadena, were underwhelmed and unhappy with the choices. A friend of mine recommended we take a look at the Westin, and the moment I sat down with Rafi, the Food & Beverage Supervisor, I knew we had come to the right place. They have a beautiful patio area, a great menu selection, reasonable prices and were very accommodating to all my questions and needs. Rafi was prompt in returning all my calls and emails, and really made me feel taken care of. Unfortunately on the day of the shower it rained, but Rafi and his team effortlessly moved the event inside in one of their "living room" areas and turned what could have been a disaster into a great day. The service was excellent and the wait staff were friendly and professional. There was always someone there to make sure things were going well and took care of any needs that we had. I highly recommend the hotel, Rafi, and his staff to anyone interested in finding a venue for their event, small or big. You will not be disappointed.

  • Stayed February 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinPasadena, General Manager at The Westin Pasadena, responded to this review, March 7, 2011
Way to go Rafi and the entire Ventanas team that delivered on such an exceptional experience! There are a lot of moving parts that most guests don't realize and should not have to worry about when planning for a special event. Your letter exemplifies not only the remarkable service that Rafi provided from start to finish, but why everyone should only want to be here at The Westin Pasadena. No one does it like we do or does it better than us and your letter is a testament to that fact. Thank you for taking the time to write and most importantly, congratulations! We hope to welcome you back after the newest addition to your family arrives. I know Rafi would be happy to assist with planning a first birthday party...remain well, Jonathan Litvack, General Manager
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894 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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English first
Pasadena, California
1 review
5 of 5 stars Reviewed March 2, 2011

I travel to Pasadena on business often, and a visit with Kellie at the bar at the Pasadena Westin makes me feel like I'm in a home away from home. She is warm and witty and she makes everyone feel welcome...teh bar has a great vibe and all because of her playful, professional aproach to her customers. By the way, be sure to ask her to show you her 'toothpick and fire' tricks... you'll be amazed!!

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinPasadena, General Manager at The Westin Pasadena, responded to this review, March 7, 2011
What a great comment and kudos to Kellie for Surprising and Delighting you with her "toothpick and fire" trick. I would encourage everyone to stop by and ask her to show you. I know she was thrilled to learn that you referenced her and the amazing experience that you had while visiting her in The Living Room Lounge. I hope your experience helps everyone to understand why The Westin Pasadena is the only place to stay when visiting Pasadena. Continue to travel safe and be well. Jonathan Litvack, General Manager
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Phoenix, Arizona
Top Contributor
86 reviews 86 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed March 1, 2011

My adult son and I traveled to LA for an extended weekend and wanted a hotel that was convenient and located in a secure neighborhood. We didn't want to be downtown and the Westin in Pasadena was perfect for what we were looking. It is within walking distance of great shops and restaurants.

The service staff was very courteous and helpful from the valet to check-in. Our room was clean and contemporary and spacious enough for both of us relax comfortably. I do wish however that the dining room was open for dinner service. We were offered seating in the lounge area with the full menu available and the food was fine however would have preferred eating in the main restaurant.

I would stay again without hesitation.

Stayed February 2011, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinPasadena, General Manager at The Westin Pasadena, responded to this review, March 7, 2011
Thank you, thank you for such a glowing review overall. It was great to read that you were able to enjoy a weekend getaway and all that The Westin Pasadena has to offer. I am sorry that the main dining room was not available for your use in the evening, but was glad that you were able to enjoy our full dinner selection in our Living Room. We continue to look for ways to improve on service and the guest experience and will take your thoughts into consideration as we go forward. This aside, it sounds as though we exceeded your expectations at every turn and hope to welcome you back again soon. Remain well, Jonathan Litvack, General Manager
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Southern US
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 17, 2011

I had a conference at the convention center and stayed here with my husband and our 2 young kids. The best thing about this Westin is the location and the customer service. It was only a 10 minute walk to the convention center. There are also dozens of shops & restaurants within an easy walking distance of the hotel. I really liked the fact we didn’t have to use the car much. The staff was polite and helpful. When the clerk who checked us in found out we were checking in late because our flight was 3 hours late, he upgraded our room. The concierge was especially helpful in giving us directions and recommending restaurants to us. The staff made up for the poor quality of the room.

The downside of this Westin is the rooms- our room was dingy and not well maintained. The chairs and carpet were deeply stained. The room was kind of sparse- there wasn't even a laundry bag and hardly any hangers in the closet. The room was more like what you would find at a lower end hotel. Since we spent most of our time outside, the room didn’t bother is too much.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinPasadena, General Manager at The Westin Pasadena, responded to this review, March 7, 2011
Thank you for taking the time to write and highlighting where we exceeded your expectations as well as missed the mark. Your insight was helpful as it allowed us the opportunity to discuss with the service team the couple of in-room items you noted were missing. That said, I am truly sorry they were not caught before your arrival and trust we were able to provide them once we realized the error. The rooms are currently being updated with new carpet and paint which should make a siginificant difference the next time you visit. Lastly and yet most importantly, thank you for recognizing the exceptional guest service that we provide as it is truly priceless and in a class of its own. We look forward to welcoming you back again soon as well as reading your comments. The service will remain exceptional while the rooms will be newly updated. Remain well, Jonathan Litvack, General Manager
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Seattle
1 review
5 of 5 stars Reviewed February 15, 2011

Every person greeted me with a smile and eye contact and made my business stay that much easier. Jose, front desk agent, was so kind as to get directions for me and I was delighted because he didn't have to do that. He went the extra mile, and all of the staff are so kind and welcoming. What a difference when you travel a lot. Kudos to the Westin Pasadena. And what a quiet, excellent night sleep!

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinPasadena, General Manager at The Westin Pasadena, responded to this review, March 7, 2011
Thank you so much for taking the time to write and recognize Jose. He was certainly thrilled to read your kind comments and was recognized by the hotel team internally as a result of the exceptional service he provided. We hope that you will return again soon and until then, wish you safe travels. Jonathan Litvack, General manager
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Oakland, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2011

Thank you, again, for a hotel experience that is consistenly fabulous! Thank you, in particular to David, Hank and Lauren...three people who always make me feel welcome, appreciated and at home!!!!

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinPasadena, General Manager at The Westin Pasadena, responded to this review, February 14, 2011
On behalf of David, Hank, Lauren and the entire Westin Pasadena team, thank you for taking the time to write and recognize our team. It truly makes me proud when I hear from guests such as yourself describe how they feel at home when the arrive at The Westin Pasadena. Truly a great story worth sharing and therefore...thank you again! Travel safe. Jonathan Litvack, General Manager
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Bainbridge Island, Washington
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2011

We have stayed at the Westin Pasadena so many times in the last 4 years that many of the staff know us by name. We are greeted as welcome guests, and treated as valued customers. Norman, who is in charge at the lovey Ventanas restaurant, greets us as long lost family whenever we come back. He and his staff never fail to provide outstanding, professional and genuinely warm service when we breakfast with them. When in the area, we wouldn't consider staying anywhere else.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinPasadena, General Manager at The Westin Pasadena, responded to this review, February 14, 2011
It is great to read that you are not only a loyal guest of ours, but our associates such as Norman are here to recognize and welcome you back on each visit. Thank you on behalf of Norman and the entire Westin Pasadena team for taking the time to recognize Norman and the wonderful stay you have each time you visit. Travel safe. Jonathan Litvack, General Manager
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Additional Information about The Westin Pasadena

Address: 191 N Los Robles, Pasadena, CA 91101
Location: United States > California > Pasadena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
#4 Romantic Hotel in Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
Official Description (provided by the hotel):
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin

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