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“Great location and great hotel” 4 of 5 stars
Review of The Westin Pasadena

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The Westin Pasadena
4.0 of 5 Hotel   |   191 N Los Robles, Pasadena, CA 91101   |  
Hotel amenities
Ranked #3 of 30 Hotels in Pasadena
GreenLeadersBronze level
Birmingham, UK
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
“Great location and great hotel”
4 of 5 stars Reviewed February 17, 2014

With friendly staff and a comfy bed, this hotel has everything. Whilst we didn't sample the dining the in room coffee was Starbucks branded and excellent, as were toiletries. TV has a big screen and cable in HD. Great place!

Stayed February 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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891 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
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English first
Tokyo, Japan
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 15, 2014

Pros: nice gym; room size was pretty good

Cons: paper thin walls; treated like a second class guest because we made our booking on expedia.

Location is not bad and rooms were good enough but did not feel like a Westin.

Room Tip: Book through the westin.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimLusher, General Manager at The Westin Pasadena, responded to this review, February 17, 2014
Thank you for taking the time to give us your feedback. I apologize that we did not meet your expectations. We value all of our travel partners, including Expedia. It is our intention that everyone who stays with us has a Westin Experience. I hope that we have another opportunity to properly welcome you to Pasadena.
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San Luis Obispo, California
Top Contributor
83 reviews 83 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 7, 2014 via mobile

We chose this hotel because they are dog friendly (why more hotels aren't, I don't know). Well....not only does our westie love it, but we do too. Greeted at the front by lovely kind and helpful staff, easy check in, everyone welcoming. A dog bed and water and food dish waiting. The hotel is gorgeous and as my son would say "fancy". But not stuck up....no, in fact everyone is super sweet and kind. There is a full gym, great and tasty food. Our new favorite place!

Stayed February 2014, traveled as a couple
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Westlake Village, California, USA
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 31, 2014

This is a clean, quiet, upscale business hotel with great service. They have a wide variety of banquet space, quiet sleeping rooms, a large workout room with newer equipment, a restaurant with a lots of variety on the menu, a pleasant outside seating area (indoors too), and a team of professional staff members.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 30, 2014

My husband and I were in Pasadena for a business trip, and were booked into the Westin by our company. It was a pleasant stay. The rooms were not big, but they were comfortable, and the staff were friendly.

The one F&B outlet was actually very good. They served good quality food, the staff were extremely friendly, and it was consistent in it's good service and food.

The staff were also very helpful when we asked that we wanted to have tea in the morning, instead of coffee (there is a coffee machine in every room, but no tea making facilities). The staff provided us with the facility to make tea every morning.

it's a small hotel with only one F&B outlet, and a very small fitness center - not a lot to it - but the service is so friendly and welcoming that I would definitely go back when I am next in Pasadena.

Room Tip: Rooms away from the front driveway are much quieter, and ask for a higher floor.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
US
Top Contributor
136 reviews 136 reviews
31 hotel reviews
Reviews in 61 cities Reviews in 61 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed January 21, 2014

The Westin Pasadena is a fine choice for a stay in Pasadena. It provides good service (and reasonably-priced parking) in a good location. Check-in was smooth and quick. We had a weekend rate with "breakfast included," however our server in the restaurant looked at the coupon without recognition so we are hoping that the $$ will come off of our bill (we did not receive a copy of bill from the hotel on check-out; it will be emailed to me). The room was fine though it lacked all but basic amenities (not even a shower cap!). This is a reliable, personality-free option.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimLusher, General Manager at The Westin Pasadena, responded to this review, February 17, 2014
Thank you for your feedback. I am happy that you had a "nice" stay with us. I wish that we could have made a more favorable impression on you. I hope that we have the opportunity to welcome you with 4-star service in the near future.
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Gloucester, United Kingdom
Top Contributor
69 reviews 69 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 15, 2014 via mobile

Spent 5 nights here with the family. Hotel is well maintained and clean. Pool heating was an issue but manageable as a Brit!! Staff in the resteraunt not very friendly. Near to old town Pasadena for good shops and for eating out.

Stayed January 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Pasadena

Address: 191 N Los Robles, Pasadena, CA 91101
Location: United States > California > Pasadena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
#4 Romantic Hotel in Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
Official Description (provided by the hotel):
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin

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