The staff were very attentive, and helpful. Tina at the front desk and Oscar in concierge went out of their way to make sure things were right. I had to change rooms twice because there was a problem, but the staff cheerfully and quickly got me to a fantastic room with a beautiful mountain view on a top floor. I was there for a medical conference, and my birthday was the day after. I was out of town alone, and the staff knew it , so when I got back to my room, the staff had a arranged for a beautiful birthday cake to be there as a total surprise! Great service, the manager Benito Benitez not only emailed me to make sure I was comfortable , he also called the room personally. The outdoor patio is beautiful, the room service was always great, and on time and the bed was very comfortable. This hotel has a hospitable, very attentive staff. Even though the host hotel was sold out, it was a blessing in disguise because it was such great service. They will drive you anywhere within a 3 mile radius and they will come pick you up from shopping or the spa with only about a 5-10 minute wait, without charge. I will go back, especially because the manager cares, and the staff is so accommodating.
I liked the mountain view rooms away from the elevator. I think the 10th and 11th floor were the bes...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 4, 2013
Thank you for chosing to stay with us. I am glad that we were able to personally connect with you and ensure that you were comfortable. Thank you also for recognizing, by name, our staff that really made a difference to your during your stay. It really encourages them to 'go the extra mile' for our guests. I hope that you had a wonderful birthday and that you will stay with us again when you are in Pasadena.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.