I stayed one night for business. I was on the 12th floor. The good: Excellent Westin bed and bedding; the two-nozzle shower; bathroom and room lighting; staff friendliness; food quality at breakfast; reasonable parking charge; quiet area. The mixed: Sort of tired common area carpeting and in room; had an adjoining room, and could hear the neighbor when he pulled the shower curtain, opened his "closet" (stand up wardrobe built into wall); etc. The verdict: I'd stay here again, and, based on my experience, the really negative reviews don't square with what I saw. There are some "needs improvements," but nothing major, just enough to keep me from giving the 4th star.