High end hotel chains such as Westin warrant high expectations. This Westin doesn't meet those expectations. Starting with making reservations, we hung up on the first clerk we spoke to who was unhelpful, unknowledgeable and at times rude. On our second try, we spoke with someone who was pleasant and helpful (we would have called a different hotel but we were part of a wedding party). The check-in line was long and one day, we left our room at 7 am, returned at 2:30, and the room had still not been cleaned. We heard similar stories from other wedding party members. Granted these complaints are not catastrophic, but they should not even be issues at a Westin.
- Official Description (provided by the hotel):
- Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Pasadena Hotel Pasadena
- Westin Pasadena
- Pasadena Westin