High end hotel chains such as Westin warrant high expectations. This Westin doesn't meet those expectations. Starting with making reservations, we hung up on the first clerk we spoke to who was unhelpful, unknowledgeable and at times rude. On our second try, we spoke with someone who was pleasant and helpful (we would have called a different hotel but we were part of a wedding party). The check-in line was long and one day, we left our room at 7 am, returned at 2:30, and the room had still not been cleaned. We heard similar stories from other wedding party members. Granted these complaints are not catastrophic, but they should not even be issues at a Westin.
- Also Known As:
- The Westin Pasadena Hotel
- The Westin Pasadena Hotel Pasadena
- Westin Pasadena
- Pasadena Westin
- Reservation Options:
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