We checked in after 10, so they wouldn't let us into the lobby and we had to stand behing a bullet-proof window as if we were wino-s begging for change. It didn't get better from there. Despite having prepaid on Expedia.com and having ID when I checked in, I was treated as if I was an interloper. Not welcoming at all. Most BW are great and have a fitness center. Not here. Most have public bathrooms (my son was taking a shower, so I assumed I could use the one in the "lobby." Not at this BW. Only in the room. Should not be allowed to be a BW franchise.
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- Also Known As:
- Best Western Pasadena Hotel Pasadena
- Pasadena Best Western