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“eclectic food with a confusing service system” 3 of 5 stars
Review of Urth Caffe

Urth Caffe
594 E Colorado Blvd, Pasadena, CA 91101
626-844-4644
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Ranked #93 of 591 Restaurants in Pasadena
Cuisines: Bakery, Café, Sandwiches
Dining options: Breakfast/Brunch
Restaurant details
Dining options: Breakfast/Brunch
Pasadena, California
Top Contributor
60 reviews 60 reviews
40 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
“eclectic food with a confusing service system”
3 of 5 stars Reviewed October 6, 2013

This restaurant recently opened. We were there for a Sunday brunch. It is essentially a sidewalk cafe as even the interiors of the restaurant are exposed. It is quite nicely decorated. There is a lengthy menu for both breakfast and the rest of the day. It has a lengthy list of coffees and tees including ice blended versions along with smoothies. The food seems to be inventive and interesting. Normally I would give this restaurant a higher rating. but the service system is unnecessarily tedious with the customer doing much of the work. I appreciate that when I went there was a wait for a table. But we were made to stand in a line that inched its way slowly towards the bakery counter where at the end you met a cashier who took your order. Then you waited again until they found a table for you. After all this waiting we sat for a half hour before we finally snagged a service person and asked where our food was. When it arrived, my wife's chicken salad sandwich was only a chicken salad and the poached eggs in my dish had becomes hard boiled. The service people were courteous and were certainly apologetic when they accidentally spilled water down the back of my shirt. I will give this another try later when they get the kinks ironed out and hopefully a different type of service methodology that does not involve so much waiting.

  • Visited October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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36 reviews from our community

Visitor rating
    8
    21
    5
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Salt Lake City
Senior Reviewer
8 reviews 8 reviews
6 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Welcome to Pasadena, Wonderful Urth Caffe!”
5 of 5 stars Reviewed September 10, 2013

I was vacationing in Pasadena and luckily I spotted the newest member of the Urth family! An out of towner, I had not been to an Urth before. This one had just opened and so they were serving only beverages and bakery items. The croissant and cookie (two visits in two days) were first rate and the coffee sublime.
What pushed this establishment to 5 for me was the service! The entire staff was pleasant, outgoing and engaging. I felt like a valued customer!
The place was packed, so Pasadena seems to agree!

  • Visited September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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