Our party of 5 drove to Pasadena from Orange County on a Friday night, parked our car on Raymond Street off of Colorado Blvd. and fed the meter our quarters. We walked around, looking for a good place to eat. First place (Italian) had a 25 minute wait so we tried a pizza place and was told a minimum of 1 hour before they could seat us. We walked along the street and saw the Twin Palms - looked a little on the pricey side from the outside, but we went in anyway and was told they could seat us in 10 minutes...and they did.
Our server was Brant. Friendly, accommodating and knowledgeable regarding the items on the menu. We ordered Calamari, Salad, Margarita pizza, sausage pizza, soup, oysters, a hamburger and a chicken order. While waiting, we asked a passing server if we could have some bread. I expected him to say, "I'll send your server over," but he simply said yes and he promptly returned with our bread. It went that way all evening long. No matter who we asked and no matter what we asked for, that particular person immediately handled our request. While Brant was our main server, they have apparently trained their personnel to handle any and all requests. I found that extremely impressive.
Unlike some of the other reviews, our food was excellent. Our chicken was tender and the vegetables were served hot and on hot plates. The mashed potatoes were delicious and the bok choy was perfect. To top it off, the price was extremely reasonable, considering the amount of food we ordered.
I want to finish this review by emphasizing the attitude, friendliness and efficiency of the staff and personnel at Twin Palms was exceptional. It was almost as if we were receiving some type of VIP service. We will recommend the restaurant to family and friends and will return on our next visit to Old Town Pasadena.
If you own or manage Twin Palms Restaurant and Lounge, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.