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“Courtyard by Marriott- Old Pasadena” 5 of 5 stars
Review of Courtyard by Marriott Los Angeles Old Pasadena

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Courtyard by Marriott Los Angeles Old Pasadena
3.0 of 5 Hotel   |   180 North Fair Oaks Avenue, Pasadena, CA 91103   |  
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Ranked #2 of 29 Hotels in Pasadena
Fort Worth, Texas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
“Courtyard by Marriott- Old Pasadena”
5 of 5 stars Reviewed December 22, 2012

Stayed for 3 nights visiting California for the first time. The hotel was very nice, clean and modern lobby area.
Lack of knowledge regarding the area caught me off guard with parking. You either have to pay to park yourself ($15) or have valet ($17), I just went with the valet and was pleased.
Staff is friendly, polite, and cordial.

The location of the hotel is the kicker. It is in walking distance of many many shops, restaraunts, and bars. Extremely close to the hopping Colorado Blvd. If anyone wanted a hotel for the Rose Bowl parade, this would be your hotel. So close to so much, can't say it enough.

The room (king sized) was very comfortable, the best part was the bed. I slept better in that bed than the one at my house! Even the towels and washcloths are soft, very pleased.
Nice sized flat screen LG television, small couch, refridgerator, microwave, everything I wanted.

Never figured out the breakfast part, I went down one time, there was an omlette station but no one available. I stood around for a few minutes then left. That would be my only minor complaint.

All around, very good hotel, will definately go back if/when I ever go back to Pasadena.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review, December 24, 2012
Thank you for your kind words. Pasadena is a great city to visit and almost everything is within easy walking distance. You said it best about location. We could not be more central to all things good in Pasadena. While we know this was your first visit to Pasadena and to California, we certainly hope this won’t be your last.

A very happy New Year to you and your loved ones.
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464 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tucson
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 21, 2012

I have stayed here a couple of times and found the service to be great. The rooms are very tidy and Internet is free. There aren't many frills in particular but it's a great price with a lot to do nearby in Pasadena. Most places in LA do not offer free Internet so it's great that they do. I also found the parking to be easy. I didn't think the sofa bed was very comfortable but one of my traveling partners thought it was very comfortable. The actual bed was great.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review, December 24, 2012
Thank you for your kind words regarding your stay. Complimentary Internet service and very comfortable beds are two important reasons people keep coming back.
We are very appreciative of your comments and wish you and your loved ones a very happy holiday and a New Year. Hope to see you back with us again soon.
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Saint Louis, Missouri, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed December 21, 2012

I stayed here on a business trip. The hotel was clean and the staff was great! I was working 18 hours a day and it was so nice to return to a smiling face. Also, it felt homey even though home was half way across the country. It was so nice to have so many restaurants and shops within walking distance. Great hotel, great location, great people! I will definitely be staying at this hotel anytime I am in the LA area! :)

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review, December 24, 2012
Thank you so very much for sharing your “Sweet” comments about the Courtyard by Marriott – Old Pasadena. We are appreciative of the trust you put in being your “home away from home”, while you are traveling so far from home.

Speaking of sweet, Dot’s Cupcakes, The Cheesecake Factory and Mignon Chocolate are ALL within easy walking distance of the hotel.

Safe travels and we hope to see you soon in the next year.
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Toronto, Canada
Top Contributor
84 reviews 84 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 15, 2012

Great location, nice lobby but the rest of the hotel is tired, especially the rooms (and if your a runner don't go in the staircases there not nice). I've been staying at this particular Marriott for several yrs now on business and seen it's decline, it's time to change. There are much better hotels in the area in the same price range. IMO

Room Tip: Carl on the front desk runs the night shift, get him to set your wake-up call and your good (he know...
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  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review, December 24, 2012
We appreciate you taking the time to share your experience. Our great location, brand new lobby and personal service are all worthy of the honorable mention, thank you.
More to follow on the guest room front in the very near future. Just like renovating a home, the moment you update one area, the other rooms instantly look dated, no matter how new.
We thought the lobby would be a great place to start and now we shall continue this transformation throughout the rest of the hotel.

Safe travels and we hope to see you back with us in the near future.
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Big Lake, Minnesota
Top Contributor
340 reviews 340 reviews
158 hotel reviews
Reviews in 157 cities Reviews in 157 cities
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed December 14, 2012

Second time that I've stayed at the Courtyard Old Pasadena and this trip was as good, if not better than the last. Lobby has had a complete remodel since my last stay, and now includes the latest dining/bervage service option from Marriott. Functional, maybe even innovative, I'm just not sure if I like it. Location really makes this hotel as you can walk to many restaurants and shopping. Rooms are a little tight, but well maintained. They were doing an extensive carpet cleaning during my stay. This is my got to hotel in Pasadena.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review, December 24, 2012
Thank you for taking the time to share your experience. The new lobby transformation which took place over a year ago has been amazing. We have a fair amount of business travelers who have stayed here for week after week for years. Honestly, it took most a little time to get used to the new modern look and function. Once our seasoned travelers took the time and observed how people were working, meeting and socializing in this new environment, they recognized the brilliance of the design and have warmed up to it. Many of our regular guest themselves have changed their own habits spending even more time in the comfort of the lobby then they have traditionally done so.
In a busy hotel we have realized there is really no good time to clean the carpets, but we do clean them frequently which helps us to maintain a very clean and well maintained environment.
We are again very thankful for your comments. Safe travels and we hope to see you in the new year.
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Long Neck, Delaware
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 8, 2012

Stayed here for 2 nights while participating in the Rose Parade floragraph decorating. Had a double room on the 6th floor. Hotel employees were extremely pleasant, friendly and helpful. Loved the free internet in the lobby (gorgeous by the way), free coffee in the lobby all day long and the small lobby level restaurant was very convenient (but not free). Conciege service for directions and suggestions was great. Room was lovely and hotel is only a few blocks off the main drag (Colorado) for restaurants and shopping. Entire vibe was hospitable and relaxed. Only annoyance was that we could not get internet in our room......technician sent up immediately but to no avail...on and then off again. I do believe had we wanted to they would have moved us...but we didn't want to pack up and move so we just used the interent in the lobby.
Also the ac/heat is a bit on the old fashioned side...so noisy all the time. didn't bother us but may bother some. We never heard any hallway noise however.

Room Tip: I always ask for upper floors...our room on 6th floor was quiet and peaceful, except for noisy ac/he...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review, December 24, 2012
Thanks so much for your comments. We love that you are so kind to recognize our great staff. Location and vibe make Pasadena and our hotel in particular a wonderful choice when visiting the area.
We are fine tuning a recent internet upgrade, so while designed to be faster with a bandwidth at three times the requirements, I am sorry we fell a bit short with your internet experience.

We especially appreciate that you came all the way across country to help decorate the floats in preparation for the upcoming Rose Parade. When the floats go by we will be thinking of you and the thousands of people that it takes to do this every year. Perhaps you are coming back for the Parade to see for yourself…

Safe travels and we very much hope to see you in the new year.
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Nevada, Missouri
Top Contributor
61 reviews 61 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 4, 2012

This has become my "go-to" hotel while in the area and it did not disappoint on this trip. From the valet parkers to the front desk staff, everyone is customer-service oriented and is what Marriott should be (take note, Philadelpia Airport Marriott!). The hotel is clean, in a great location, and easy to get to. I was in the area on business at the same time as a football crowd, but nothing was lost in quality with the larger capacity crowds. Well done.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review, December 24, 2012
Thank you so much for your kind words. We are very appreciative that you took the time to talk about our great staff and location. We very much look forward to your next visit in 2013!
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Additional Information about Courtyard by Marriott Los Angeles Old Pasadena

Address: 180 North Fair Oaks Avenue, Pasadena, CA 91103
Location: United States > California > Pasadena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Pasadena
#2 Romantic Hotel in Pasadena
#2 Family Hotel in Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Los Angeles Old Pasadena 3*
Number of rooms: 314
Official Description (provided by the hotel):
The Courtyard by Marriott Los Angeles Pasadena/Old Town is located in the heart of Old Pasadena. This Southern California jewel of the Los Angeles area has everything you want in a modern but historic city. Home of the annual Tournament of Roses Parade and college football's Rose Bowl Stadium, home of UCLA Bruins home games, Pasadena is where you want to be in the Los Angeles area. The Courtyard by Marriott® Pasadena Old Town is an upscale full service 314 unit hotel featuring deluxe guest rooms and executive suites with complimentary high-speed Internet access. The Paseo Colorado outdoor shopping plaza is five blocks from this city center hotel. Nearby golfing includes the Annandale, Brookside, and Eaton Canyon courses. Other attractions such as Universal Studios Hollywood®, Santa Anita Race Park, Dodger Stadium, the Staples Center, and Huntington Gardens are easily accessed. The Courtyard by Marriott Los Angeles Pasadena/Old Town keeps you comfortable, convenient and connected. ... more   less 
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Also Known As:
Courtyard By Marriott Los Angeles Old Pasadena Hotel Pasadena
Courtyard Pasadena
Courtyard Los Angeles Old Pasadena
Pasadena Courtyard
Pasadena Marriott

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