Every member of the staff I encountered during my two night stay were friendly and helpful--the friendliest and helpfulest I have experienced. They made adequate accommodations an especially pleasant experience.
The location is excellent for walking around the streets of Old Pasadena (to the south), which is a nice area for shops and restaurants. The location also is convenient for highway access.
The rooms are good enough for a Courtyard, although mine on the south side exterior of the building suffered from the heat and an air conditioner that either functioned in "on" or "off" mode and was too loud to run during a phone call. My first offer on the 2d floor on the west side suffered from traffic noise because the windows are single pane. I suggest requesting a room on the north side or on the interior. Otherwise, the building was clean, the workout facilities good enough (2 steps machines, 2 treadmills, 2 bikes, free weights). More of a family or business place than a pleasure trip.
They also offer "free" breakfast (an omellette bar and egg and sausage steam trays), but the drinks (coffee and juice) were extra. Not much of a benefit. But it is a nice place even without that perq.