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Courtyard by Marriott Los Angeles Old Pasadena: Traveler Reviews

3.0 of 5
180 North Fair Oaks Avenue, Pasadena, CA 91103
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Courtyard by Marriott Los Angeles Old Pasadena
Ranked #2 of 28 hotels in Pasadena
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274 reviews from our community

Traveler rating
    105
    109
    34
    18
    8
See reviews for
Families
60
 
Couples
62
 
Solo
21
 
Business
90
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Great staff, Great location, Good enough room”
4 of 5 stars Reviewed November 8, 2012

Every member of the staff I encountered during my two night stay were friendly and helpful--the friendliest and helpfulest I have experienced. They made adequate accommodations an especially pleasant experience.
The location is excellent for walking around the streets of Old Pasadena (to the south), which is a nice area for shops and restaurants. The location also is convenient for highway access.
The rooms are good enough for a Courtyard, although mine on the south side exterior of the building suffered from the heat and an air conditioner that either functioned in "on" or "off" mode and was too loud to run during a phone call. My first offer on the 2d floor on the west side suffered from traffic noise because the windows are single pane. I suggest requesting a room on the north side or on the interior. Otherwise, the building was clean, the workout facilities good enough (2 steps machines, 2 treadmills, 2 bikes, free weights). More of a family or business place than a pleasure trip.
They also offer "free" breakfast (an omellette bar and egg and sausage steam trays), but the drinks (coffee and juice) were extra. Not much of a benefit. But it is a nice place even without that perq.

Room Tip: Interior and/or North side (in warm weather). 5th or 6th floor if sensitive to street noise, because...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mike W about Courtyard by Marriott Los Angeles Old Pasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
November 9, 2012
Mike,

Thank you so much for taking time out of your busy day to share your thoughts. We truly appreciate it. While our location is excellent, it pales in comparison to our staff who give it their all from the moment you arrive.
Certainly apologize for the confusion on breakfast as we do charge. Our Bistro Restaurant is designed to keep it as simple or as full as you like it. Our omelet bar is currently $10.95 and beverages are extra as we have a very large selection of coffee and specialty drinks. We also have a wide variety of a-la-carte pastries, breakfast sandwiches’ as well traditional breakfast plates. A little something for everyone.
Again, we genuinely appreciate the feedback and very much look forward to your next stay if we are so fortunate.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Awesome location”
5 of 5 stars Reviewed November 7, 2012

The hotel is very nice and clean and in a great location for Old Town Pasadena. Walking distance to everything! Breakfast place right up the street with great food, in case you want to skip the hotels buffet. Loved it.

Room Tip: Parking in the garage is convenient to each floor. That helps with luggage!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sushu66 about Courtyard by Marriott Los Angeles Old Pasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
November 9, 2012
Thanks so much for your positive comments. We are most appreciative. Old Pasadena has many great restaurant choices, all within easy walking distance.
Until next time. Safe travels!
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San Francisco
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
“Handy location”
4 of 5 stars Reviewed November 5, 2012

Located several blocks from the restaurants and stores of Old Pasadena is the attraction of this reasonably priced hotel. Nothing fancy but clean, comfortable, with more amenities in the room than at the nearby Westin. Nice to have a refrigerator. Love the free wifi--not fast enough for streaming but fine for email and reading New York Times. Unless you are staying further away at the likes of a Howard Johnson's or Quality Inn, all the hotels charge for parking. Bed was comfortable. Our room on 4th floor faced Fair Oaks so did get the street noise starting around 7 am. We didn't eat at the hotel restaurant with so many great choices 5 minutes away.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask SanFranciscoJosh about Courtyard by Marriott Los Angeles Old Pasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
November 9, 2012
Thank you so much for taking the time to tell us your experience at The Courtyard by Marriott, Old Pasadena. Our location and close proximity to Pasadena’s best restaurants and shopping means never having to get in your car. Amenities such as free Wi-Fi, Refrigerators and Microwaves in every room make it easy to stay connected and store and heat up those leftovers from all the great restaurants. Safe travels and we hope to see you again on your next visit.
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San Diego
Top Contributor
70 reviews 70 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
“Within walking distance of Old Pasadena, freeway close”
4 of 5 stars Reviewed November 5, 2012

A combined work and personal trip during Breeders Cup weekend at Santa Anita. Room was fine, but time for some upgrades. Bistro leaves something to be desired and nothing at lunchtime. It appears that dinner is room service only. Luckily many restaurants are very nearby, pick up a brochure at lobby with a map of Old Pasadena. If you want a wonderful nearby museum/library/garden-arboretum, the Huntington is a must-see. I could spend hours there.

Room Tip: We were on 5th floor, no noise problems. Slow elevator!
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask culdesacSanDiego about Courtyard by Marriott Los Angeles Old Pasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
November 6, 2012
Thank you for your comments and concerns and we hope that you enjoyed your Breeders Cup weekend. Just wanted to clarity the hours of our Bistro for you and our other guests:
Breakfast:
- Monday through Friday – 6am-10am
- Saturday and Sunday – 7am -11am
Lunch:
- Friday – Sunday – until 1:30pm
Dinner:
- Monday – Sunday – 4pm -10pm
Room Service:
- Monday – Sunday – 5pm -10pm

We look forward to being of service to you in the near future.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Second rate place, first rate prices”
1 of 5 stars Reviewed November 4, 2012

at 1:50 p.m. on Sunday afternoon, I went downstairs to get some lunch and coffee, but their "bistro" in the lobby was closed! They shut it down, I was told, because they were not busy. It won't open again until 5 p.m.

In other words, despite the hefty price you pay to stay here every night, the place is too cheap to keep its "bistro" open so the people staying here can get lunch on a Sunday afternoon.

Also, although they serve drinks (but not until the evening), there is no bar.

And the parking costs an arm and a leg each day.

Try the Doubletree a few miles away in Arcadia. Free parking, for one thing.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Billy BloBob about Courtyard by Marriott Los Angeles Old Pasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard by Marriott Los Angeles Old Pasadena, responded to this review
November 6, 2012
Thank you so much for taking your time to post a comment and helpful tips about our hotel! We truly appreciate your loyalty and hope to see you soon! Just wanted to clarify the hours of our Bistro:

- Monday through Friday – 6am-10am
- Saturday and Sunday – 7am -11am
Lunch:
- Friday – Sunday – until 1:30pm
Dinner:
- Monday – Sunday – 4pm -10pm
Room Service:
- Monday – Sunday – 5pm -10pm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Los Angeles Old Pasadena

Also Known As:
Courtyard By Marriott Los Angeles Old Pasadena Hotel
Courtyard By Marriott Los Angeles Old Pasadena Hotel Pasadena
Courtyard Pasadena
Courtyard Los Angeles Old Pasadena
Pasadena Courtyard
Pasadena Marriott
Address: 180 North Fair Oaks Avenue, Pasadena, CA 91103
Phone Number:
Region: United States > California > Pasadena
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Pasadena
#5 Business Hotels in Pasadena
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Courtyard by Marriott Los Angeles Pasadena/Old Town is located in the heart of Old Pasadena. This Southern California jewel of the Los Angeles area has everything you want in a modern but historic city. Home of the annual Tournament of Roses Parade and college football's Rose Bowl Stadium, home of UCLA Bruins home games, Pasadena is where you want to be in the Los Angeles area. The Courtyard by Marriott® Pasadena Old Town is an upscale full service 314 unit hotel featuring deluxe guest rooms and executive suites with complimentary high-speed Internet access. The Paseo Colorado outdoor shopping plaza is five blocks from this city center hotel. Nearby golfing includes the Annandale, Brookside, and Eaton Canyon courses. Other attractions such as Universal Studios Hollywood®, Santa Anita Race Park, Dodger Stadium, the Staples Center, and Huntington Gardens are easily accessed. The Courtyard by Marriott Los Angeles Pasadena/Old Town keeps you comfortable, convenient and connected. ... more   less 
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