I am a real stickler when it comes to good customer service and great food. Luggage Room has NEVER disappointed me. It gets crowded on weekends, but, if your stomach is rumbling, you can always nibble on complimentary salted chocolate chip cookies while you wait (be sure not to spoil your dinner.) Staff members are bubbly and helpful. I'd eat here just about every week if I could. If you are in the Pasadena area and are craving a good pizza, this place is a must!