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“Didn't like back room off parking lot” 3 of 5 stars
Review of Crowne Plaza Palo Alto

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Crowne Plaza Palo Alto
3.5 of 5 Hotel   |   4290 El Camino Real, Palo Alto, CA 94306   |  
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Ranked #10 of 26 Hotels in Palo Alto
New York City, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Didn't like back room off parking lot”
3 of 5 stars Reviewed October 29, 2013 credit card Amex Card Member Review

As a woman traveling alone on business, I did not like how the entrance to my room was in the very back next to an alley/parking lot. Felt very secluded, no hallway or anything to go through. Also would have expected a little more outdoor food/beverage service. I sat at a table by the pool for three hours and was never once offered a drink or food. Had to bring everything inside for service.

Stayed September 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review, November 13, 2013
Dear Jackie J,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room assignment prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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314 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Vancouver
Top Contributor
93 reviews 93 reviews
93 hotel reviews
Reviews in 60 cities Reviews in 60 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed October 21, 2013

I had booked a poolside cabana...and specifically wanted a poolside cabana. When I arrived I was told I had been "upgraded" to a suite. This is not at all what I wanted. The room was enormous and largely felt void of furniture. A huge entry hall was barren. The desk chair was broken and the sliders onto the patio only locked with a pole jammed in - the doors themselves didn't lock. The decor didn't work. At all. After the first night I requested to move to what I had booked. While the room itself was much better it didnt feel particularly clean, with dust bunnies in the bathroom. When I checked out, the front desk clerk was so phoney it was offputting. Lobby area was just mediocre, as was the breakfast. For the price I'd expect better.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review, November 6, 2013
Dear brently55,

Thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept my sincere apology for the shortcomings you have experienced and if your stay was negatively affected by the room assigned to you. Thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Atlanta, Georgia, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 20, 2013

Stayed here for a week on business, the hotel is great and the staff is very friendly. It appears the hotel was recently renovated and everything about the hotel felt new.

I highly recommend this hotel as it was probably one of the nicest crowne plaza's I've stayed in.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chris J, General Manager at Crowne Plaza Palo Alto, responded to this review, December 16, 2013
Michael J,

Thank you for taking the time to write a review regarding your recent stay at our hotel. I am glad you appreciated our recent renovation. I look forward to sharing with the team your comments on how friendly the staff is.

The most we can ever ask for is a recommendation from our guests, so thank you for recommending us in the way that you did. We look forward to welcoming back to Palo Alto, and to the Crowne Plaza.

Chris Jones
General Manager
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Dublin, Ireland
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 13, 2013

I stayed in the Crowne Plaza Palo Alto in September for a business trip. On the plus side, all staff were very attentive, friendly and helpful.

The downside: I really felt unsafe walking to my room, as the walkway leading to every room is exposed with easy access from the car park. Upon me checking in and without me prompting, the receptionist immediately told me she would suggest I change my groundfloor room to one on the 1st floor, as I would feel safer. Considering I felt very exposed getting from my room to the hotel reception every day, I can only imagine how bad the ground floor would have been.

The room was perfectly fine, clean etc. The outside corridors leading to the room were a little shabby and dirty.

Other downside: the other advertises a free shuttle taking customers to various local businesses etc. You really have to book this a few days in advance, as the driver can only manage one location per hour slot (for example: Google at 8am, Facebook at 9am etc).

Room Tip: Don't get a poolside room.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review, October 29, 2013
Dear joolsdeb,

Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the friendliness of our staff. Please accept our apologies that your stay was not 100% satisfactory. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare
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San Diego, California
Top Contributor
112 reviews 112 reviews
43 hotel reviews
Reviews in 55 cities Reviews in 55 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed October 7, 2013

So Breakfast is surprisingly good here and although the staff inst the most helpful or convenient, they did offer a perk which proved to be 10x worth its weight in gold. Free Shuttle. Hahaa, ever tried parking in Downtown Palo Alto? Oh man, the shuttle made me feel like I was in a Limo with the convenience. The room was modern, clean and fully stocked. If in palo alto, I would stay here again. Must have a car. Public Transportation isn't as refined here

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 7, 2013

I was excited when my company sent me to this property and it defiantly lived up to the hype. I didn't know about the historical aspects of this property, but it just served as the cherry on the top of this great hotel.
Checking into my room, a huge room with french doors leading out to my own private patio overlooking the pool deck. I had to double check with the front desk to make sure I didn't accidentally get a suite. I was that big. Add to that that the free WiFi, the outlets everywhere in the room, and the "Sleep Advantage" amenities, I can't wait to take a family trip and bring my hubby to this place.
The bartender was super nice, and so was the restaurant staff that delivered my breakfast. Everyone was so nice.
The only downside is there is no airport shuttle, and nothing nearby worth walking to. But that's ok, it can be my own private island.

Stayed August 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 6, 2013

I think I've said it all in my review title itself, but let me elucidate...the Palo Alto Crowne Plaza is a very well located, beautiful-looking structure on a fairly busy street (El Camino Real), right before a line of other similarly bracketed business-hotels on the avenue. The staff is very courteous, and help you out with any query whatsoever - right from finding your way around town, to fixing up a shuttle to drive you to work in the morning. Even calling a cab is fairly convenient, if you go through them!

On the amenities front, the hotel is minimalistic by design - they have a small splash pool to take a dip in to enjoy the strong afternoon California sun, and a nice outdoor sit-out where one can enjoy a drink, right next to their bar and restaurant.

Rooms are well-furnished and comfortable, and if you're driving down, you can even ask for a ground-floor room right next to one of the parking-lots, which circumference the property - which can be quite convenient rather than having to walk-through the hotel lobby and all the way back through the hotel to your room!

As a business hotel, the wi-fi works great, and the room is designed to make your stay comfortable on the whole. In-room dining services are great, and the bar itself is a great place to catch-up with fellow guests, and friends alike! In fact, it's makes for quite a merry evening rendezvous, in case you do decide not to step out to other 'happening' places close by, for instance on University Avenue!

A recommended stay for sure, the next time you're in the neighborhood!

Room Tip: If you have a vehicle of your own, ask for a pool-facing room which comes with a parking slot right...
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review, October 22, 2013
Dear Prateeque,

Thank you for your positive review. I am very happy to hear that your experience with us exceeded your expectations. Your kinds words about the hotel amenities and rooms is greatly appreciated Our goal is to make sure our guests enjoy their stay at our property and we are elated to hear we made a great impression on you. We look forward to your next stay with us.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Palo Alto

Address: 4290 El Camino Real, Palo Alto, CA 94306
Phone Number:
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
Number of rooms: 194
Official Description (provided by the hotel):
Discover all that Silicon Valley has to offer at the beautiful and comfortable Crowne Plaza Cabaña Hotel & Resort. You will find legendary comfort and modern luxury at one of the most premiere locations in Palo Alto. Affordable elegance and hospitality are waiting for you. After spending a full day browsing Palo Alto s charming boutiques, art galleries, and Stanford University, only 2.5 miles away, retreat to one of our 194 guest rooms decorated with casual Californian elegance and superb views of the peninsula or of the Santa Cruz Mountains. Guests will experience the height of relaxation with our Crowne Plaza Sleep Advantage Program, which includes: Comfortable New Beds, Sleep Amenities, and Guaranteed Wake-Up Call. Revitalize in the morning with our in-room coffee maker and complimentary gourmet coffee. The Crowne Plaza Cabaña Hotel & Resort is also proud to be one of the premiere certified 'Green' Hotels in Santa Clara County. Steeped in history, tradition and elegance, the Crowne Plaza Cabaña Hotel & Resort combines luxurious amenities of a vacation destination with all the high tech necessities of today's savvy business traveler. Surrounded by World Headquarters of HP, Google, SAP, Intuit, Sun Microsystems, & Yahoo, just to name a few. Come and enjoy what is the talk of the Silicon Valley, the 'new' Crowne Plaza Cabaña Hotel & Resort Palo Alto. ... more   less 
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Also Known As:
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza

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