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“Great Location” 4 of 5 stars
Review of Sheraton Palo Alto Hotel

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Sheraton Palo Alto Hotel
3.5 of 5 Hotel   |   625 El Camino Real, Palo Alto, CA 94301   |  
Hotel amenities
Ranked #16 of 26 Hotels in Palo Alto
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great Location”
4 of 5 stars Reviewed December 28, 2012

Great location for downtown Palo Alto, Stanford & the many close by corporations. Nice atmosphere and good service in the bar.

Negatives - walls are paper thin, the need to pay for parking & it is quite dated at this stage.

Overall, though, I enjoy staying at this hotel.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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508 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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Oslo, Norway
Top Contributor
61 reviews 61 reviews
53 hotel reviews
Reviews in 37 cities Reviews in 37 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed December 27, 2012

The location is splendid, the exception would be rooms located facing the rear, being close to the quite noisy Caltrain. The hotel is not worth the asking price: the place looks and feels quite tired. The staircase was outright filthy - maybe everyone uses the (very slow) elevator? Unlike all cheaper locations, wifi is extra, and each device used was charged, despite the promise of the opposite when checking in - this was corrected when I spotted it at checkout, however. I was also cheated of the "Green Choice" vouchers, the staff apparently had no idea what this was, so I gave up. Parking is also extra. If travelling by car, many locations in the vicinity offers far better value, and does not charge all the extras.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chicago, Illinois
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed December 27, 2012

I stay at this location for business travel. The best feature is its walking distance to downtown Palo Alto and nearness to Stanford. The rooms are your normally appointed Sheraton rooms and the wifi is not free.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 13, 2012

I stayed at this hotel as it was recommended by conference organizers. My room was not very clean and the property is definitely tired. The saving grace is that the bed was great. Considering the nightly rate I paid, this was not a good value.

Stayed December 2012, traveled on business
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Cheshire,UK
Top Contributor
207 reviews 207 reviews
69 hotel reviews
Reviews in 75 cities Reviews in 75 cities
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed December 13, 2012

Given the price i paid i was somewhat relieved to be upgraded to an executive room, this was large with a very comfortable bed and access the exec lounge on the 4th floor which was ok for free drinks and free evening nibbles with a decent (free) continental breakfast. I did also have a big breakfast in the main grill which was good also, fresh eggs, omlettes, waffles etc.
Niggles...despite the check-in briefing regarding maid service (put a card on your door to refuse maid service and get 500pts per night as a reward) i didn't put the card out anytime but still got no maid service, ever ! Not a big deal, i had plenty of towels etc.
Room was a bit on the noisy side, not ideal if you're jet-lagged and get woken in the early hours easily....the air-con unit had to be switched off as its automatic on/off was really noisy. It rained one morning and the dripping onto the external unit was really annoying !. Some early morning noise from delivery/service vehicles around 5:30am most days. But the bed was very very comfortable i have to say !
Nice looking outdoor pool which i imagine would be great in summer as the pool bar is right alongside.
Reception staff were friendly, plenty of parking, and internet is $9;95 per day if you don't pre-arrange to have this FOC as part of booking terms.
As with other reviews i think this place does have some tatty edges, noisy corridors, chilly spaces as doors are left open, and a slightly "eighties" feel to it. Might try the Westin next door if i come back anytime soon.

Room Tip: End of corridor rooms should be a bit quiter
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Top Contributor
65 reviews 65 reviews
58 hotel reviews
Reviews in 53 cities Reviews in 53 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed December 9, 2012

I stayed at this Sheraton for just one night as I was attending a conference and this was the recommended hotel. My first impressions were that there must be more choices given that Google, Microsoft and so many others are nearly. In sum, it's clean with friendly, helpful staff but would not recommend this property if you are staying for more than one night. The bed was comfy and the breakfast buffet was pretty good. The rooms and overall property are in need of updating. Just has a tired,worn feel to it. There is a Westin just next door. I did not get over there but perhaps that's a better choice.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
196 reviews 196 reviews
28 hotel reviews
Reviews in 60 cities Reviews in 60 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 3, 2012

Nice hotel with swimming pool. Location was close to Caltrain stop (right behind the hotel) and walking distance to Stanford Campus. The restaurant/bar area is quite nice. Not a busy hotel which is nice if you want to get some sleep or relax.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Palo Alto Hotel

Address: 625 El Camino Real, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 26 Hotels in Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Palo Alto Hotel 3.5*
Number of rooms: 346
Official Description (provided by the hotel):
Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more   less 
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Also Known As:
Sheraton Palo Alto
Palo Alto Sheraton

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