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“Great location, noisy, hit or miss staff” 3 of 5 stars
Review of Sheraton Palo Alto Hotel

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Sheraton Palo Alto Hotel
3.5 of 5 Hotel   |   625 El Camino Real, Palo Alto, CA 94301   |  
Hotel amenities
Ranked #14 of 24 hotels in Palo Alto
Vancouver, Canada
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“Great location, noisy, hit or miss staff”
3 of 5 stars Reviewed November 17, 2012

Stayed here for two nights. The location is fantastic with easy access to Stanford University. The hotel is noisy (can hear all the noise from the courtyard and anything in the hallway). The staff was very friendly when I checked in but when I returned the next day to inquire about something, the front desk staff was rude.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Indianapolis, Indiana
Top Contributor
71 reviews 71 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed November 15, 2012

I stayed here for a visit to standard. The location is excellent. Walking distance to downtown PA and campus, and easy access to public transportation.

At $350/night it's pricey for a Sheraton, but it's reasonable for the area.

Theonly complaint is with the shower. The water came out about 5 feet above the tub floor. As a 6 foot guy, I had to bend down to wash my face and hair. Not a big deal, but not the great experience I've come to expect from Starwood properties.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 12, 2012

Beds are awful...very noisy and squeeky. There is no where outside of the bathroom to put on makeup..no lighted mirror, or dressing table at all, and there isn't room in the bathroom for more than one person. Trains are noisy, just behind the property...all day and night.
Had trouble with the business center while trying to check in and print boarding passes, and Adan was very rude and not helpful at all. Numerous guests have complained about him.
Property is not a regular Sheraton, it is independently owned.
Location is good, but that is about it.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Palo Alto hotels

surrey
Top Contributor
63 reviews 63 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 10, 2012

Having visited the Sheraton before, I was aware of the excellent location, large rooms, and attractive lay-out with the pond and the pool in the centre.

This time I booked an Executive Floor room, which includes Executive lounge access.
The room itself was good: A massive bed, excellent quality mattress and generally very spacious.
The absence of a minibar and a safe however is curious to say the least. That said, you get complimentary bottles of water in the room. The room looked towards the pond, so it was the quiet side.

The Executive Lounge is however an embarrassment. It is basically 2 converted hotel rooms with some garden furniture in it. It looks and feels cramped, the snacks available are so-so, and it has very limited opening times. Where other hotel chains offer a real lounge with working and meeting areas, full on buffets etc, this was well below par.

A free breakfast is served in the lounge, but this is a continental choice. Again, not like the others.
We had breakfast in the main restaurant every day, which is the second best breakfast I have experienced anywhere around the world. The choice is huge, the cooks make your omelettes/waffles etc to order, with any ingredient you like. In one word magnificent! Coffee and juice service is continuous, staff is great, and the cost id quite OK as well (18$).

So, it is simple: If you want the best located hotel in Palo Alto: Take a normal room (not Exec Floor), and get a fantastic breakfast in the main restaurant. This combination is still 40 $ cheaper than the Executive Floor including their paltry breakfast.

All in all, Sheraton remains a good bet if you avoid the Exec Lounge.

Room Tip: Inside looking towards the ponds
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 9, 2012 via mobile

The hotel was a little old as mentioned in other reviews, but was clean and comfortable. There was some style, not just a plain box hotel and the room had nice amenities and lots of pillows. The dining options however left much to be desired (for dinner). The hotel restaurant was't at all iteresting and also over priced. The breakfast was Ok, but $18 dollars.

Stayed November 2012, traveled on business
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London, United Kingdom
Top Contributor
208 reviews 208 reviews
40 hotel reviews
Reviews in 56 cities Reviews in 56 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed October 29, 2012

We had reserved a quiet suite in this hotel. When we arrived we were directed to a suite which was on Camino real, with the club doors just accross the corridor banging as of 6:00 am until 10:00pm with people getting in and out the club. It was not possible to move to another room.
Typical old hotel. Next time we will stay at the Westin which is more modern and next to it.

Room Tip: Choose the Westin next to it.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 27, 2012

Concierge, check in, check out and housekeeping all great service. When checking in I mentioned I needed quiet and they put me on the 4th floor away from the lobby 0 mission accomplished! A good business hotel with Starbucks right in the lobby. Location was great, right across from Stanford University and walking distance to a high end mall (lots of shopping :)). However as an hotel hotel, the carpets were dirty (stained) and the air conditioning unit was loud but worked well. I do recommend this hotel as a business hotel, if I were coming out to San Fran for vacation I would look for a more 5 star.

Room Tip: ask for the 4th floor away from the lobby - its a walk but its worth it for a quiet sleep
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sheraton Palo Alto Hotel

Also Known As:
Sheraton Palo Alto
Palo Alto Sheraton
Address: 625 El Camino Real, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 24 hotels in Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Palo Alto Hotel 3.5*
Official Description (provided by the hotel):
Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more   less 
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