I stayed here from Feb 13-Feb15 2012.The check-in staff was friendly. The room was average since the walls were very thin,I guess.I could hear the noise of flushing from the next room. The Cal train which passes may disturb your sleep. The bed was nice and sleep quality was good.The in house restaurant service is good though the menu is limited.Overall this is a good business hotel though you expect more from Sheraton.

I spent 4 days in Palo Alto for business and stayed in the Sheraton. The staff couldn't have been nicer, both at the front desk, in the restaurant and poolside. It was really nice to sit out by the pool and have a glass of wine -- the grounds are very nice. Breakfast buffet was very good with omelets and waffles made to order. The restaurant ambiance could use some updating, but food was decent. I was upgraded to a junior suite, so i had plenty of space. The bathroom was fine unlike previous reviewers experience, but the room could use an update. Not a lot of electric outlets for one thing. I also had access to the fitness room, which was really crowded in the morning -- but later in the day was almost empty. Equipment is new, and in good shape. All in all I had a very nice stay and would certainly come back on my next trip.

I arrived at the hotel late by taxi (approximately $100 ride from SFO - the driver explained that the distance was just outside of a certain range, so the charge would be 1.5 times the charge displayed). A pool in the center of the property means that you'll be walking across the distance of the pool area, which is fairly large, and then up an elevator and down the hall to your room unless you request a room near the lobby (restaurant is near the lobby, too).

I got to my room late - 1 am or so - unpacked and settled in. When I was ready to go to sleep aroubd 2 am, I made the rounds to make sure my doors were locked and as I did, found that my sliding patio door would not lock. I called the front desk and they sent security (now it was 2:15) and the security guy on duty asked if the fact that the door wouldn't lock meant that I wanted a new room. I was a single woman with a door that was unlockable to the public pool/courtyard - not much of a choice there. So he left and I packed. He returned about 15 minutes later with a key to a new room - this one didn't have a patio door, but it did have a window which couldn't be locked shut. It was after 2:30 at this point and I had a 7 am wake-up, so I went to bed. For single travellerd, especially women, maintenance on door and window locks is very important. It's possible, I suppose, that this hotel is within the bubble of the Stanford universe and no crime happens here, but I still like to go to sleep knowing that my doors and windows can't be opened from outside.

On the plus side, the bed was comfortable and there is a cute coffee cart poolside in the morning where you can purchase a quick coffee and muffin or fruit to go. (Breakfast in the restaurant was as expensive as typical room service - omlette + coffee + tip > 20 dollars.)
There is free transportation to Stanford around the back of the hotel (through the parking lot to the street where you'll find a bus stop). There are many bus lines, so ask at the front desk which is best for you (front desk was very helpful). It took approximately 20 minutes on the bus to get from the Sheraton to the law school.

Pros: Location. Good Rate. Cons: Rooms need renovated; very outdated. Poor air quality. Charging guests to park seems unreasonable for this location. At very least, they should discount or comp. SPG Platinum.