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“Very Average Hotel. Great Location” 3 of 5 stars
Review of Sheraton Palo Alto Hotel

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Sheraton Palo Alto Hotel
3.5 of 5 Hotel   |   625 El Camino Real, Palo Alto, CA 94301   |  
Hotel amenities
Ranked #15 of 26 Hotels in Palo Alto
San Francisco, California
Senior Contributor
43 reviews 43 reviews
40 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
“Very Average Hotel. Great Location”
3 of 5 stars Reviewed February 11, 2012

Pros: Location. Good Rate. Cons: Rooms need renovated; very outdated. Poor air quality. Charging guests to park seems unreasonable for this location. At very least, they should discount or comp. SPG Platinum.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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462 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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Los Angeles, California
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 31, 2012

Yikes. Don't stay here!

I stayed last Monday night on business (just one night), so I didn't even have to pay for my room. But what a letdown. The brand Sheraton implies a certain level of hotel...and this one falls short.

The bathroom was the worst part of the experience: the bathtub actually filled with dirty water (not just coppery-yellow). I mean, dirt stayed in the tub after I drained it...dirt that came from the pipes! So much for taking a bath. The bathroom was also tiny and the towels were thin and small.

The room itself had seen better days--needs a good remodel. The room they initially gave me had a broken television, which they told me about at check-in. I insisted that that they find me another room. The second room had a working TV but aheater that was so loud, you couldn't sleep with it on. So I woke up repeatedly in the night, heated the room, and then went back to sleep. Once the room got freezing cold, I would get up again, heat the room with the incredibly loud heater, turn it off, and then go back to sleep. What a mess.

Well, I was disappointed in this stay, but I will say that the bed was comfortable. That's the one plus at the Sheraton Palo Alto.

Room Tip: Ask for a room near the lobby.
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  • Stayed January 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reno, Nevada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 30, 2012

I've stayed at the Sheraton Palo Alto a number of times, after first staying there for a friend's wedding last year. The first time we stayed our room was near the kitchen, which was very loud at night when the staff was outside singing around 3am. We let the management know and they moved our room and also removed our room charge for the night.

Since then our stays have always been very pleasant, especially when we've opted for a room overlooking the koi pond. The hotel is conveniently located to the Stanford Mall and downtown Palo Alto, though a little tricky to get to the street from the parking lot.

My only complaint is that the beds are abnormally firm; If you're a hard bed lover, this is the place for you.

Room Tip: Rooms near the koi pond
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Oakland, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 24, 2012 via mobile

Poorly managed hotel. Problems with my bill - twice I had to ask for an adjustment to the room rate I had booked - upon checkout the hotel tried to charge me $389 a night when the booked rate was $156. The hallways are cold damp and drafty. The rooms are small and the location is lacking at best. The parking situation and entry exit system is broken. Not what I expect in a Sheraton.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kuala Lumpur, Malaysia
Top Contributor
150 reviews 150 reviews
68 hotel reviews
Reviews in 52 cities Reviews in 52 cities
218 helpful votes 218 helpful votes
4 of 5 stars Reviewed January 19, 2012

I was here for a short business trip, and found this to be a really great hotel.

Location wise, this is hard to beat - it's just next to the Caltrain station, and beyond that, downtown Palo Alto. It's also right across from Stanford University. The location alone makes this a very compelling place to stay if you're down here for business.

The rooms are standard - with TV, comfortable bed, and the usual amenities. I find this to be perfectly good - my only complain is the standard complaint against Sheratons - that they give you a coffee maker, but not a kettle to boil water.

The front desk really sets itself apart - both in terms of friendly, fuss free service, as well as their dedication to getting things done for guests. Twice I reached out to the front desk to ask for help, and both times, they were able to get it done for me without much fuss. This is really great!

Breakfast at the Poolside Grill is standard - the only gripe being a general lack of choice at the buffet.

I would totally stay here again!

Room Tip: Light sleepers should ask for rooms that don't face the train tracks.
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  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge MA
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 19, 2012

I've stayed fairly often at the Sheraton Palo Alto, since I often do work for the technology companies in the area. While it's never my first choice, it always seemed to me to offer fair price/performance, if a bit high on the price side. The only really annoying thing--and this feels petty--is that you can only drive into the parking lot if you're going north on El Camino. So if you're coming from Palo Alto, you have to turn left, go south along El Camino until you can turn around (not soon), then head back north.

So why hasn't it been my first choice? Well, it cost a lot, and they gouge you in the typical expensive hotel way--$12.95 for in-room Internet, etc.--and there was always something wrong, too. The hotel doesn't carry the New York Times; you have to go across to the Westin to get it. A light didn't work. The check-in was glacial. Whatever.

This most recent time, though, something snapped. I get there at 4:00 am Eastern time, and I have to wait while the clerk apologizes for because the TV doesn't work in the guy-in-front-of-me's room and he offers him a big discount and then, when I get to the room, my TV doesn't work either. And the wireless Internet doesn't work. And, when I complain the next day and cannily ask for a discount, I can't get a discount for the previous day because I didn't complain fast enough. (Strenuous argument rectified this, but why should I argue?)

It's silly. It's trivial. But geeminy, this just happened to be the trip when I needed Internet in the room. And all I'm doing is putzing around and calling the front desk and asking what's going on instead of just opening the computer and starting to work.

This is Silicon Valley, bubbie. Do we have to explain what the standards are? And for this, they charge $300/night (before discount). It's a pretty place, in a sterile sort of way, but I'll give it a miss from now on.

Room Tip: Don't get the Club Rooms unless you have to.
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  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Iowa
Top Contributor
228 reviews 228 reviews
37 hotel reviews
Reviews in 66 cities Reviews in 66 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed January 12, 2012

Hard to beat the location in Palo Alto. Walking to food, shopping and of course Stanford. The staff was very friendly and my room was perfect. Very clean, new looking, new heater/air conditioning unit, great tiled bathroom and the bed was fantastic. The bar staff was very friendly and service oriented. I paid $180 per night as part of a conference so I am not comparing this to $300 per night hotels, but it is a very comfortable place in all aspects.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Palo Alto Hotel

Address: 625 El Camino Real, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 26 Hotels in Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Palo Alto Hotel 3.5*
Number of rooms: 346
Official Description (provided by the hotel):
Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more   less 
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Also Known As:
Sheraton Palo Alto
Palo Alto Sheraton

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