I've stayed fairly often at the Sheraton Palo Alto, since I often do work for the technology companies in the area. While it's never my first choice, it always seemed to me to offer fair price/performance, if a bit high on the price side. The only really annoying thing--and this feels petty--is that you can only drive into the parking lot if you're going north on El Camino. So if you're coming from Palo Alto, you have to turn left, go south along El Camino until you can turn around (not soon), then head back north.
So why hasn't it been my first choice? Well, it cost a lot, and they gouge you in the typical expensive hotel way--$12.95 for in-room Internet, etc.--and there was always something wrong, too. The hotel doesn't carry the New York Times; you have to go across to the Westin to get it. A light didn't work. The check-in was glacial. Whatever.
This most recent time, though, something snapped. I get there at 4:00 am Eastern time, and I have to wait while the clerk apologizes for because the TV doesn't work in the guy-in-front-of-me's room and he offers him a big discount and then, when I get to the room, my TV doesn't work either. And the wireless Internet doesn't work. And, when I complain the next day and cannily ask for a discount, I can't get a discount for the previous day because I didn't complain fast enough. (Strenuous argument rectified this, but why should I argue?)
It's silly. It's trivial. But geeminy, this just happened to be the trip when I needed Internet in the room. And all I'm doing is putzing around and calling the front desk and asking what's going on instead of just opening the computer and starting to work.
This is Silicon Valley, bubbie. Do we have to explain what the standards are? And for this, they charge $300/night (before discount). It's a pretty place, in a sterile sort of way, but I'll give it a miss from now on.
Don't get the Club Rooms unless you have to.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.