Happened in the evening, took until afternoon next day to be fixed - disgusting. Strange stench in rooms.
Fixtures in bathroom were half broken.

The experience of staying at the Days Inn-Palo Alto was a nightmare from the beginning.

We were given a room without a door number and bordering an apartment building that seemed to use the area between the two properties as an ashtray and garbage dump. The room had not been deep cleaned or renovated in at least 20 years. There were stains all over the place and 2 of the bath towels had large stains that were green in color and not ink based.

In taking a shower before heading out for the night there was no hot water. After drying off and heading to talk to the clerk, she acknowledged that the hot water was not working for a few rooms but that she could not help as it was a weekend and no one could come to fix the issue. She shrugged her shoulders and walked away.

When we returned later that night, we pulled up to find our room open with the lights on and no one there. There were some wrenches and a lighter on a chair outside the room but beyond that there was no indication as to why the room was open. The room was as cold as the outside temp which indicated that it had been open for a number of hours. Our bags were tucked behind a bed and hard to see but some cash was taken from a nightstand. Thankfully no one was in the room but it was very frustrating to think that someone would come in and inspect the room (there still was no hot water) and then leave it open to the public. As it was located on the first floor and facing the motor court anyone could have entered the room while we were away.

The next morning I went to speak to the management about what had happened. It took 5 minutes for a rep to answer the front door and buzz me in. He was obviously asleep and kept rubbing his face to try and wake up. This was at 8:15am on a Sunday. He listened to my complaint and tried to tell me first that I was mistaken (despite the fact that there were 5 witnesses to what happened the night before) and then later that he was prepared to give me a 10% discount. He did not understand the severity of the issue nor the fact that with the theft of the cash that I was paying more for the stay now then when I first got there. I left my number and asked that the owner contact me directly. Later that day the owner did call and offer a 50% discount.

I was extremely disappointed in the quality of the motel and especially at the level of customer service. I will be filing a police report based on the theft of cash and the potential that this was a break in. In paying $150 per night for a motel it would not seem to be to much to expect hot water, a secure room, and some good customer service.

This hotel was just about on par with what I expected. The staff was friendly, the rooms clean, and the location was pretty good. (Trader Vics is within walking distance.)

However, the rooms are extremely small, the bedding is on par with the price, and worst of all; my IPOD disappeared from the nightstand drawer during my stay. I cannot be 100% certain without an admission of course, but good luck getting one.

According to the Days Inn website, this particular motel won the Chairman’s award. The reasons why elude me.

They upgraded us from a Queen to a King bed, and at the risk of sounding ungrateful, the room was a tight squeeze! Once we lay our one
suitcase and one backpack on the floor, there was hardly any room to walk around… Perhaps because the room was so small, there was no garbage bin in the room, only one in the bathroom. We didn’t realize how inconvenient this was till we didn’t have one. The heater was similar to the one my family had in the early ‘80s and took a few minutes to warm up before it would start. During those 5-7minutes, we stood in the room freezing. It would blow hot air till it reached the desired room temperature and then shut off, leaving us to wake up and turn it back on. It was a fight we could not win throughout the night and woke to a frigid room. “Complimentary Breakfast” was advertised on
the website. Alarm bells rang when upon checking in, the lady at the front desk informed us “Breakfast is already in your room. " To my puzzled look, she replied, "It is a continental breakfast”.

This “continental breakfast” consisted of 2 Minute Maid boxes of orange juice, 2 pastries, 2 muesli bars, a bag of microwave popcorn, a little bag of crackers, 2 sachets of hot chocolate and coffee/tea.
I understand that for small establishments, there is little space to have a breakfast room. Nonetheless, this was really a bit of a shocker. They could have included a bottle of milk in the fridge, some
yoghurt, mini cereal boxes, sachets of Quaker oatmeal, even a pre-packed muffin or bagel! For them to win the Chairman’s award, I think the Days Inn Chairman must not be very hungry. The previous raving reviews left me doubting if we were referring to the same place. The price may be good for the Palo Alto area, but lower your expectations accordingly.