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“Hospital visit” 4 of 5 stars
Review of Creekside Inn

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Creekside Inn
3.5 of 5 Hotel   |   3400 El Camino Real, Palo Alto, CA 94306   |  
Hotel amenities
Ranked #9 of 26 Hotels in Palo Alto
GreenLeadersGold level
Dayton, Nevada, United States
2 reviews
“Hospital visit”
4 of 5 stars Reviewed November 27, 2012

Overall stay was great! They do a lot of the little things that make a big difference. Very secure, quiet and comfortable. Our bathtub drained extremely slow when we showered, but that is the ONLY thing that is slightly negative about our stay. Very clean and well kept, they even mop the outdoor tile walkways!!!!

We will surely stay again.

Room Tip: A little bit extra for a king room is worth he extra space you get... and the balcony rooms make it...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreeksideMGR, General Manager at Creekside Inn, responded to this review, November 29, 2012
Dear Valued Guest,

Thank you for taking the time to submit your positive feedback regarding your recent stay at the Creekside Inn. We are glad that you found our settings to be secure, quiet and comfortable. Our housekeeping department takes a lot of pride in providing a clean and well kept facility for all our guests. It is great to know we are fulfilling our company’s vision by providing each guest with the opportunity to experience exceptional service!

Kind Regards and Safe Travels,

Luis Carreno
General Manager
Creekside Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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368 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Mission Viejo, California
1 review
4 of 5 stars Reviewed November 25, 2012

The location in Palo Alto was perfect for visiting our daughter in Redwood City. King bed was very comfortable, bathroom amenities great. Very quiet room. We heard no one else even though it seemed the place was full. I agree w/ other visitors that there was a musty smell, but we kept the sliding door open and it was fine. Noisy air conditioner which we turned off.

Room Tip: The rooms on south side are sunnier.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
5 of 5 stars Reviewed November 25, 2012

This was my first time staying at Creekside Inn although not my first time in Palo Alto.
I was pleasantly surprised by the high level of the premises and the very kind service of the staff.


Prabin who works at the desk was particularly helpful with unexpected needs, sending a fed _ex parcel on the weekend, finding cabs and rental cars on the spur of the moment.

They made me feel very welcome and comfortable.

Thanks again, Creekside Inn.

Room Tip: Seemed like a lovely property. I was in a three story building and they also have groundfloor suites...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreeksideMGR, General Manager at Creekside Inn, responded to this review, November 26, 2012
Dear Valued Guest;

Thank you for taking the time to submit such positive feedback regarding your recent stay at the Creekside Inn. We appreciated you taking the time to write a review and acknowledging our staff. It is great to know we are fulfilling our company’s vision by providing each guest with the opportunity to experience exceptional service!

Happy holidays!

Kind Regards and Safe Travels,

Luis Carreno
General Manager
Creekside Inn
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Santa Cruz, California
1 review
5 of 5 stars Reviewed November 21, 2012

I really enjoyed staying at the Creekside Inn, in Palo Alto. It was my first visit, and it was really quite nice. The staff was accommodating; the room was nice and clean, and they even gave us a travel crib for our baby to sleep in. In the morning they served delicious pastries and tea. If you have simple needs like me, the Creekside Inn will surpass them.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed November 19, 2012

This property has several low rise buildings, each with its own entrance. The rooms are OK, but a bit on the dark side no matter how many lights you turn on (low wattage bulbs). The use of any plumbing by your neighbors can be heard. Beds are firm, perhaps too firm for many. All in all, it has all the appearance and feel of a motel, admittedly a slightly upscale motel. After one night, I relocated to Stanford Park Hotel (a few miles up El Camino).

Room Tip: Choose a room at another hotel!
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed November 18, 2012

This is a 3-star hotel at best. The room I checked out on the lowest level of The Tower building last summer was musty and mildewy, and the room that was first assigned to us on the second floor of The Tower this time smelled bad too. I think there must be a roof problem with that building, so I would never recommend anyone stay there. After complaining, we were then assigned a second floor room in the building just to the north of The Tower. The room was small and the bathroom very small. It appeared clean but "well used". All of the pillows were too fat and too squishy. The quality simply did not justify the price.

Room Tip: Physically check out your assigned room before accepting it, and do not stay in The Tower.
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreeksideMGR, General Manager at Creekside Inn, responded to this review, November 20, 2012
Dear Valued Guest;

Although we were disappointed that we did not meet your expectations, we appreciate you taking the time to provide feedback about your recent stay at the Creekside Inn. Due to our garden like setting, we are surrounded by odorous botanicals and a natural creek that will on occasion emit scents that may be similar to mildew. Some of the trees on property are over fifty years old and the Tower building is set amongst them. I assure you our rooms do not contain mold or mildew as our facilities undergo rigorous inspections regularly. Nonetheless, we apologize for your experience and hope you decide to return to the Creekside Inn if your travels bring you back to Palo Alto.


Luis Carreno
General Manager
Creekside Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redmond, Washington
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 7, 2012

I stayed there on a recent trip to the Stanford area. Rooms are clean, with a somewhat stale smell that's not a real surprise within this price range. AC works fine. The toilet/shower room is very cramped - it's very easy to hit the bathroom door with the shower's door. Breakfast pastries are good, but they seem to put away the food as early as 9am.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Creekside Inn

Address: 3400 El Camino Real, Palo Alto, CA 94306
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Palo Alto
#5 Family Hotel in Palo Alto
#7 Business Hotel in Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Creekside Inn 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
The Creekside Inn is a charming 136 room hotel located in the heart of California’s Silicon Valley, 2 miles from downtown Palo Alto and Stanford University. Situated on 3.5 beautifully landscaped acres, our guest rooms and suites are nestled in a park-like, creek side setting. Choose from standard, superior and deluxe rooms, as well as suites with kitchens. Ideal for business and leisure travelers, the Creekside Inn represents value that’s truly a find. ... more   less 
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Also Known As:
Creekside Hotel Palo Alto

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