“The landscape pics and comments make it sound nice. Don't be fooled.”
I felt sick to my stomach when the Super Shuttle pulled into hotel's parking lot, and it wasn't from carsickness. I realized I was paying $300/night for a 40 yr. old MOTEL room with an exterior entrance and some fancy plants in the courtyard. The landscaping around the paths and courtyards looks nice, but that's not where I slept.
The room was clean, and there was an in-room coffee pot with free coffee. And free toiletries that claimed to be all ecofriendly and green. That's about all the positives I can remember. They offered free shuttle service and it worked to get me to Stanford in the mornings, but the evenings were a crap shoot. I'd often be left standing on the sidewalk for 30-45 min. waiting for the driver and they'd claim the delay was because of heavy traffic although it was past 8pm. Negatives: scratchy towels that felt like a thin cheap paper towel, tiny bathroom and shower, worn-out mattress with very little support left in it, road noise from El Camino Real (I was in Rm. 344). Although the hotel seemed empty, they put me in a room that was very close to the busy road, which I didn't appreciate.
This place was depressing and I dreaded returning here each night. It should have been bulldozed in 1990 and then they could have started fresh from the ground up. I think they did all the landscaping work to try and cover up the fact that the whole complex is a bunch of run-down old buildings. Yes, there are some relaxing corners in the garden with bubbling fountains, but those aren't more important than a decent bed to sleep in and a decent bathroom.
I wouldn't recommend this MOTEL to any friend or colleague coming to Palo Alto. Maybe the price I paid was driven upwards because I was attending a conference and there were many visitors seeking few rooms. The cost was just way, way out of proportion to the quality of lodging.
Buyer beware on the Creekside Inn. They had a great photographer for those shots that are on their website, but why do you think so many shots are of the landscaping?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 25, 2012
Dear Valued Guest;
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Although we are extremely disappointed we did not meet your expectations, we do appreciate you taking the time to provide feedback regarding your recent stay at the Creekside Inn. While it is true our property is a longstanding fixture in the Palo Alto community and borders on having historical landmark status, our owners have gone to great lengths to provide a comfortable experience for our guests. We realize our boutique style hotel spread over 3.5 landscaped acres may not appeal to everyone. Many of our loyal customers appreciate a different experience. Additionally, our room types vary in size. We apologize for any inconvenience the delay of our shuttle service may have caused and have taken measures to correct any scheduling issues. As for the bedding, we have recently upgraded our mattresses.
Kind Regards and Safe Travels,
Director of Sales & Marketing
The Creekside Inn
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.