I am a Customer Service Representative for a well known corporate travel agency. Today I received a concern from a client who found the property to be unsafe and the room unsatisfactory (located in a bad neighborhood, room on ground level, etc.) The client returned her room key and due to no other vacancies the client had to drive the remaining three hours home. As a Customer Service Representative, I contacted the hotel directly on behalf of the client to see if they would consider refunding the client, but they would not budge. On top of this, the service provided by Mike the General Manager was unacceptable. He refused to listen, talked over me and hung up on me. I would suggest never confirming a reservation at this property.

Great location, friendly staff, located around great restaurants and very close to major attractions in the heart of Silicon Valley. The rooms are clean and well decorated. If you are in town for business or just dropping by to check out a game at Stanford, this would be the place to go.

Excellent Palo Alto location, on El Camino Real just S. of Stanford University but away from university and downtown congestion, small project with EZ access, park in front of your room, older motel with rooms upgraded and wired for today's devices, family run with thorough knowledge of the area, terrific service, basic amenities, perfect for the business traveler and tourist needing just the basics, my first recommendation for friends and clients needing a place to stay.

This property is very well-situated on El Camino Real close to the California Avenue business and restaurant district. The remodeled rooms are kept spotlessly clean and the staff is friendly and helpful. The rates are a terrific bargain. I don't mind that there aren't a lot of amenities since the area already has so much to offer. The beds are extremely comfortable and there is surprisingly little traffic noise.