I am a Customer Service Representative for a well known corporate travel agency. Today I received a concern from a client who found the property to be unsafe and the room unsatisfactory (located in a bad neighborhood, room on ground level, etc.) The client returned her room key and due to no other vacancies the client had to drive the remaining three hours home. As a Customer Service Representative, I contacted the hotel directly on behalf of the client to see if they would consider refunding the client, but they would not budge. On top of this, the service provided by Mike the General Manager was unacceptable. He refused to listen, talked over me and hung up on me. I would suggest never confirming a reservation at this property.
- Official Description (provided by the hotel):
- Berbeda Place is a mid-century motor court built in the late 40's rehabilitated and refreshed into a quaint boutique with an ultra-modern and desert chic vibe located in the birthplace of Silicon Valley near world re-known Stanford University. Berbeda Place is the premier Silicon Valley motel that redefines the traditional 'motel' stay into a different and memorable experience for the solo traveler on the go. Inspired by everything old and new, our beautiful accommodations are well suited to exceed expectations of first time guests as well as repeat clients. You will be intrigued by our motel's unique design with distinctive architectural features and a Southern California style open-air layout! ... more less
- Reservation Options:
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