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Americas Best Value Inn - Palo Alto: Traveler Reviews

2.0 of 5
4234 El Camino Real, (aka Sky Ranch Inn), Palo Alto, CA 94306
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Americas Best Value Inn - Palo Alto
Ranked #15 of 23 hotels in Palo Alto
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32 reviews from our community

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Traveler rating
    4
    17
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    4
Date Rating
Modesto, California
1 review
“Best Place to stay in Palo Alto, CA”
5 of 5 stars Reviewed August 6, 2012

I travel often and when I go to Palo Alto either for Medical needs, business, or even pleasure I always chose Americas Best Value Sky Ranch Inn. The service there is incredible and the Management is always willing and able to help me in any way they can. Best Customer Service EVER! I cant imagine them treating anyone rudely they are the sweetest people.
Not to mention they always have the best prices that cant be beat. I appreciate the fact that they keep the atmosphere calm and there is no inturuptions when trying to work or relax.
This location is perfect for going shopping at the Standford Mall and is very close to both San Jose and San Francisco.
The rooms are quaint and WiFi being free with the room is another definite plus. Also, I love the free parking and if I have any questions the Front Desk is always willing to help me find directions or point me out in the direction that I need to go.
DEFINITELY A PLACE I WOULD RECOMMEND and will remain my destination stay number one choice when in Palo Alto, CA.
Hope your stay is as nice as mine always is.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TravelinGuy07 about Americas Best Value Inn - Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Menlo Park, California
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Poor customer service”
1 of 5 stars Reviewed August 3, 2012

First, I have to admit I didn't stay with the hotel. I booked and canceled after talking to their service people over the phone. It might be a good hotel, but their attitude shocked me.

I booked a room with them for the first time. I called them to verify the room because I booked it online, and asked whether I can make any change to the arrangement. I spoke with two person, and this was the rudest customer service I have ever encountered. The first person turned me down, and when I tried to confirm his answer, he transferred me to another person. She told me to talk to the website where I booked the room (which is not the way things are supposed to work out), refused to listen to my explanation, said "No. Bye." and then hung up the phone.

Happily I booked the hotel with a free cancellation policy, which I did instantly after talking to them.

  • Stayed August 2012, traveled solo
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Sophie C about Americas Best Value Inn - Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abvipaloalto, Owner at Americas Best Value Inn - Palo Alto, responded to this review
August 6, 2012
Thank you for taking the time to post your review, we appreciate your doing so. We use your comments to further train our staff and to ensure that we exceed expectations. All our service staff has been made aware of your experience and feedback. The service you described is very uncharacteristic of our staff, and we apologize if events transpired as you described.

Please also note that certain online sites do not allow changes/cancellations and require 100% deposit at the point of reservation. Unfortunately we could not find a "Sophie C" in our reservation history to discern, but this would be a likely situation where our staff could not adjust. Please feel free to contact me personally if you would like to discuss in further detail.

Thank you again for your feedback, we sincerely hope that you would allow us another chance to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Senior Reviewer
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2 helpful votes 2 helpful votes
“America's Best Value, Palo Alto wins with me.”
5 of 5 stars Reviewed July 26, 2012

Just wanted to share my experience with this particular ABVI location in Palo Alto. Check-in's are at 3PM. As an out of towner, with flights being what they are these days, many times I've gotten there before 3PM.....They always have a smile and a room. In the event, there isn't one it's not long before they make one available. I appreciate this and value that atention to customer care. Thanks ABVI, Palo Alto!! Just saying.

Room Tip: I like the top floors for many reasons.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Gary B about Americas Best Value Inn - Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
“Stay Away”
1 of 5 stars Reviewed July 17, 2012

The room at this place is ok, nothing fancy, just a place to sleep. However, when it comes to service, expect the worse from the managers. They are clearly not human, just troll that just came out from under a rock or sewage waste plants some where. My son was getting brain surgeries (two separate procedures) at Stanford. We are from Los Angeles, too far to travel between dates, so I booked a range of date 7/11 to 7/31 at this place. Man do I regret it!!

On the surgery date, they conveniently kick me out of my room so they can get a higher price booking (I found out later that there was a tennis tournament at Stanford). They are absolutely heartless to have done what they did without feeling any remorse. Basically right now, my wife and I are homeless while during my son's surgery.

The worker at this facility are nice, hard working people..I am not posting this review of their services. However, I only choice 4 letter words for the management. They are not human, heartless animals to have done what they did. I hope everybody reads this review and avoid this place like a plague. They do not deserve your patronage!

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
Ask DavidTPaloAlto_CA about Americas Best Value Inn - Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abvipaloalto, Owner at Americas Best Value Inn - Palo Alto, responded to this review
July 24, 2012
We understand that this must be a very emotional time for you. Having been a partner with the surrounding hospitals for over 15 years, we pride ourselves on providing a stress-free stay. From our investigation, it appears that you adjusted your stay upon check-in due to another housing option provided by the hospital. Thus, your stay was shortened as you requested, and the room was made available for another guest to reserve. The hospital housing dept also confirmed that you were placed elsewhere upon departure. At no time would we "kick" a hospital guest out to get a higher rate, and the hospital staff can also attest to this reputation. Moving forward however, a hospital guest may now only adjust the duration of their stay through the hospital housing dept and not our front desk. We feel this will prevent any future misunderstandings, especially during such a stressful time already. Thank you for your feedback, and we wish your son a very speedy recovery.
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Los Osos, California
Top Contributor
57 reviews 57 reviews
19 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
“Good Value and Immaculate”
4 of 5 stars Reviewed July 13, 2012

We needed a place to stay after the June 30 pro soccer game at Stanford (great game and fireworks show!). We booked at the last minute and found this relatively affordable motel located at the south end of Palo Alto, on El Camino Real. Our room was nicely furnished (including a small fridge) and the place was immaculately clean. The lady at the front desk was pleasant and well organized. Although located along a main drag, our room was quiet. I would recommend booking a room like ours, at the back of the motel away from the street, if possible. An excellent restaurant for breakfast - Hobees - was located almost next door. This made up for the only shortcoming I noted in this motel, the advertised "continental breakfast" seemed to be 2 packaged "pastries", 2 small bottles of orange juice and a coffee maker for making coffee. (The room was booked for 3.)

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask centralcoastguy about Americas Best Value Inn - Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Americas Best Value Inn - Palo Alto

Address: 4234 El Camino Real, (aka Sky Ranch Inn), Palo Alto, CA 94306
Region: United States > California > Palo Alto
Amenities:
Free Breakfast Free High-Speed Internet Free Parking
Hotel Style:
Ranked #15 of 23 hotels in Palo Alto
Price Range: $$
Hotel Class:2 star (2*)
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