First, I have to admit I didn't stay with the hotel. I booked and canceled after talking to their service people over the phone. It might be a good hotel, but their attitude shocked me.

I booked a room with them for the first time. I called them to verify the room because I booked it online, and asked whether I can make any change to the arrangement. I spoke with two person, and this was the rudest customer service I have ever encountered. The first person turned me down, and when I tried to confirm his answer, he transferred me to another person. She told me to talk to the website where I booked the room (which is not the way things are supposed to work out), refused to listen to my explanation, said "No. Bye." and then hung up the phone.

Happily I booked the hotel with a free cancellation policy, which I did instantly after talking to them.

Just wanted to share my experience with this particular ABVI location in Palo Alto. Check-in's are at 3PM. As an out of towner, with flights being what they are these days, many times I've gotten there before 3PM.....They always have a smile and a room. In the event, there isn't one it's not long before they make one available. I appreciate this and value that atention to customer care. Thanks ABVI, Palo Alto!! Just saying.

The room at this place is ok, nothing fancy, just a place to sleep. However, when it comes to service, expect the worse from the managers. They are clearly not human, just troll that just came out from under a rock or sewage waste plants some where. My son was getting brain surgeries (two separate procedures) at Stanford. We are from Los Angeles, too far to travel between dates, so I booked a range of date 7/11 to 7/31 at this place. Man do I regret it!!

On the surgery date, they conveniently kick me out of my room so they can get a higher price booking (I found out later that there was a tennis tournament at Stanford). They are absolutely heartless to have done what they did without feeling any remorse. Basically right now, my wife and I are homeless while during my son's surgery.

The worker at this facility are nice, hard working people..I am not posting this review of their services. However, I only choice 4 letter words for the management. They are not human, heartless animals to have done what they did. I hope everybody reads this review and avoid this place like a plague. They do not deserve your patronage!

We needed a place to stay after the June 30 pro soccer game at Stanford (great game and fireworks show!). We booked at the last minute and found this relatively affordable motel located at the south end of Palo Alto, on El Camino Real. Our room was nicely furnished (including a small fridge) and the place was immaculately clean. The lady at the front desk was pleasant and well organized. Although located along a main drag, our room was quiet. I would recommend booking a room like ours, at the back of the motel away from the street, if possible. An excellent restaurant for breakfast - Hobees - was located almost next door. This made up for the only shortcoming I noted in this motel, the advertised "continental breakfast" seemed to be 2 packaged "pastries", 2 small bottles of orange juice and a coffee maker for making coffee. (The room was booked for 3.)