First, I have to admit I didn't stay with the hotel. I booked and canceled after talking to their service people over the phone. It might be a good hotel, but their attitude shocked me.
I booked a room with them for the first time. I called them to verify the room because I booked it online, and asked whether I can make any change to the arrangement. I spoke with two person, and this was the rudest customer service I have ever encountered. The first person turned me down, and when I tried to confirm his answer, he transferred me to another person. She told me to talk to the website where I booked the room (which is not the way things are supposed to work out), refused to listen to my explanation, said "No. Bye." and then hung up the phone.
Happily I booked the hotel with a free cancellation policy, which I did instantly after talking to them.
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