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Super 8 Palo Alto: Traveler Reviews

2.0 of 5
3200 El Camino Real, Palo Alto, CA 94306-2209
Hotel amenities
Super 8 Palo Alto
Ranked #10 of 23 hotels in Palo Alto
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66 reviews from our community

    Trip type
Traveler rating
    18
    23
    12
    9
    4
Date Rating
California
1 review
1 helpful vote 1 helpful vote
“Never let anyone stay in here!!!”
1 of 5 stars Reviewed November 18, 2009

My colleague stayed here in the beginning of November. A guy at the front desk was so careless and lazy.
First, he gave my colleague a key of the wrong room, where somebody else already stayed. He said he was supposed to give another room, but pressed wrong keys.
O.K. Anybody makes mistakes. However, for security reason, I don't think it's O.K. to give a wrong key at the hotel. Who's going to take a responsibility, when something happens?
The next problem is, this guy charged the room cost to my credit card, which I gave just for reservation purposes. We called them many times, but they never agreed to fixed it.
The overall experience is too terrible, and I won't let anybody stay in any Super 8 any more.

  • Stayed November 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask One-Traveler5 about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“In general- ok. but a few annoying mishaps”
3 of 5 stars Reviewed October 8, 2009

I stayed there for 5 days while I was looking for an apartment to rent in the area. It was ok for that purpose- conveniently located (but all the hotels in Palo Alto are conviniently located...), and clean. The breakfast was ok for an American motel breakfast. The rooms are large. The head of the family who runs it doesn't seem to like people very much, makes you wonder why he got in this trade in the first place. But his son is really friendly and helpful.
A few annoying misshaps though that were unaccountable for-
The first night we had no hot water and needed to wait 30 minutes for it.
The first morning I noticed the toaster was unconnected, and it took him 20 minutes to fix it...
The ads promise HBO- I didn't find it. When i asked the manager, he wasn't to keen to help.
The free internet worked fine.
a good advice for you- Try hotels in Redwood city- Since the city is less "pocsh" than Palo Alto, they are cheaper!!! And it is really really close.

  • Stayed September 2009, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask tamar07 about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
54 reviews 54 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
“Good value, not the newest but very clean.”
4 of 5 stars Reviewed September 23, 2009

This is a standard motel in that it has basic rooms and free parking. The fabric of the interiors may not be the newest but it is well kept and clean. If you need to get your head down this is a good place.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PamSco about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Customer Service ... Would stay here if in the area again!”
5 of 5 stars Reviewed May 19, 2009

My mother was scheduled to have surgery at Stanford hospital. I painstakingly reviewed countless Hotels in the area for a good clean economical room. We booked two nights at this hotel through Hotels.com. During my mothers pre-op, the Doctor determined that surgery wasn't required afterall. Woo Hoo!! This left us with having to cancel our "Prepaid Non-Refundable" reservations for this hotel. We went to the hotel and pleaded our case with the desk clerk who I believe was also the owner Mr. Patel. He was EXTREMELY helpful but was unable to help us because we had booked through Hotels.com. He told us he would cancel the rooms at his end but we would have to work with Hotels.com for any refund. At first, the customer care person was a little indignant restating the NON-REFUNDABLE policy. I explained our extenuating circumstances and told him we even had a note from her doctor. He suggested I FAX the note. We found the closes Kinkos and FAX it right off. The next morning, I followed up with Hotels.com to see if there was a chance in Hell that we would get a full or even a partial refund. We where granted a FULL refund ... again, Woo Hoo!!!!!
Needless to say, our next trip to Palo Alto will be booked through Hotels.com for the Super 8 Motel. We where VERY IMPRESSED with the grounds, Mr. Patel's empathy, the cleanliness of the facility and the general location ... close to everything. Check it out!!!

  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 2HotMommas about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great hotel near Stanford Medical Center”
4 of 5 stars Reviewed October 22, 2008

My husband and I came to Stanford hospital for my husband's surgery and we found this hotel not too far from the medical center.

We enjoyed our time at the hotel and the staff was extremely friendly and helpful. They actually took an interest in us when we told them we were visiting the hospital. Not like your typical hotel where you are just 1 out of 100. The rooms were quite spacious and they have a good selection for breakfast in the morning.

The hotel seems to be family-run and you can tell they take pride in their ownership and maintenance of the property.

My husband and I will be staying here when we make future trips to Stanford hospital.

  • Liked — Clean rooms, friendly staff, proximity to Stanford hospital
  • Disliked — Everything worked out well for us.
  • Stayed October 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
Ask SightseerFresno about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Palo Alto

Also Known As:
Super 8 Palo Alto Hotel Palo Alto
Super 8 Palo Alto Hotel
Super Eight Palo Alto
Palo Alto Super 8
Palo Alto Super Eight
Address: 3200 El Camino Real, Palo Alto, CA 94306-2209
Region: United States > California > Palo Alto
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
#2 Best Value Hotels in Palo Alto
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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