My mother was scheduled to have surgery at Stanford hospital. I painstakingly reviewed countless Hotels in the area for a good clean economical room. We booked two nights at this hotel through Hotels.com. During my mothers pre-op, the Doctor determined that surgery wasn't required afterall. Woo Hoo!! This left us with having to cancel our "Prepaid Non-Refundable" reservations for this hotel. We went to the hotel and pleaded our case with the desk clerk who I believe was also the owner Mr. Patel. He was EXTREMELY helpful but was unable to help us because we had booked through Hotels.com. He told us he would cancel the rooms at his end but we would have to work with Hotels.com for any refund. At first, the customer care person was a little indignant restating the NON-REFUNDABLE policy. I explained our extenuating circumstances and told him we even had a note from her doctor. He suggested I FAX the note. We found the closes Kinkos and FAX it right off. The next morning, I followed up with Hotels.com to see if there was a chance in Hell that we would get a full or even a partial refund. We where granted a FULL refund ... again, Woo Hoo!!!!!
Needless to say, our next trip to Palo Alto will be booked through Hotels.com for the Super 8 Motel. We where VERY IMPRESSED with the grounds, Mr. Patel's empathy, the cleanliness of the facility and the general location ... close to everything. Check it out!!!
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- Also Known As:
- Super 8 Palo Alto Hotel Palo Alto
- Super Eight Palo Alto
- Palo Alto Super 8
- Palo Alto Super Eight