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Great stay! - Super 8 Palo Alto

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Super 8 Palo Alto: Traveler Reviews

2.0 of 5
3200 El Camino Real, Palo Alto, CA 94306-2209
Hotel amenities
Super 8 Palo Alto
15 traveler photos
Ranked #10 of 23 hotels in Palo Alto
3.5 of 5 stars 66 Reviews
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66 reviews from our community

    Trip type
Traveler rating
    18
    23
    12
    9
    4
Date Rating
Caruthers, California
1 review
4 helpful votes 4 helpful votes
“Great stay!”
4 of 5 stars Reviewed February 23, 2012

My husband is having tesing done at Stanford for Parkinsons. We hunted and hunted to find a comfortable motel that wouldn't cost us a fortune. Super 8 in Palo Alto did just that. Our room was very comfortable, clean, and well stocked. The office was open early and served cereal w/milk, orange juice, hot coffee, and english muffins, and fresh fruit. The staff is super. So helpful and caring. We will be going back, soon. Thanks again.

Caruthers, CA

Room Tip: Our room was downstairs, about halfway back. Very quiet.
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
Ask cheryl m about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Super8PA, General Manager at Super 8 Palo Alto, responded to this review
March 6, 2012
Dear Valued Guest,

Thank you for taking the time out of your schedule to review our hotel. I am delighted to know that you enjoyed your stay while visiting the area for your husband's testing at Stanford Hospital.

Our guest's comfort and satisfaction is our primary responsibility, and I am happy to know that you had a great stay!

Thank you and we look forward to hosting you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finland
Top Contributor
65 reviews 65 reviews
16 hotel reviews
Reviews in 38 cities Reviews in 38 cities
34 helpful votes 34 helpful votes
“Nice 9 day stay”
4 of 5 stars Reviewed November 13, 2011 via mobile

I had a great nine day stay at Super 8. The property is well maintained in a good position to visit Stanford.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Vennu about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CS
1 review
2 helpful votes 2 helpful votes
“Terrible! they do not know the basics of hotel management”
1 of 5 stars Reviewed June 21, 2011

I had to travel to Stanford during the graduation weekend. I could not find any hotel close to campus but could make a reservation with this hotel. I reached the hotel very tired and got the key just to figure out that there is another person in the room!! so they had put me in a room that already was for another person. All the hotels were full and I was quite angry, they did not make any compensation and gave me a room in another super 8 which was 30 minutes farther to campus! if it had happened in another hotel they would put you in a better hotel. It seems they do not know the basics of hotel management.

  • Stayed June 2011, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask navth about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Super8PA, General Manager at Super 8 Palo Alto, responded to this review
June 24, 2011
Dear guest,

I apologize for your experience at our hotel. As we explained to you upon your check-in, the previous guest was scheduled to depart that morning, and for reasons unexplained, the guest did not notify us of their intention to stay. This resulted in an overbooking situation. In your presence, a desk clerk immediately attempted to contact the guest.

Because he was unsuccessful in reaching that guest, he immediately called local area hotels to check availability, understanding that you were extremely tired from a long trip. He managed to secure a room for you 3 miles south on El Camino. Because our hotel is ultimately responsible for the mishap, we secured for you a deeply discounted rate, given that it was Stanford graduation weekend, and reimbursed the new hotel directly for the rate difference.

The desk clerk also offered to provide you transportation in the form of a taxi, and ultimately, you decided to take the bus. On my request, your new hotel discounted your room cost by the cost of transportation to the hotel and I reimbursed the hotel directly for that cost.

We regret that you were put in this position during a busy weekend and certainly apologize for your experience. Nevertheless, I feel confident that we went to great lengths to correct a terrible situation.
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5 of 5 stars Reviewed May 9, 2011

I stayed at the super 8 a week ago, and i must say it was a great place for me and my friends, not only is it a good location, but the staff is excellent! They made sure our stay was comfortable. I would definitely go back!

  • Stayed May 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask LingChong about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montana
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
“Tough to deal with.....”
1 of 5 stars Reviewed April 11, 2011

Well we booked with hotwire.com....2 adults one child....showed up to get one queen bed. First time this has happened with hotwire. Basically we were "upselled" to either a two doubles or a cot. We fought and got a cot for free after 15 minutes with the front desk and a call to Dehli to the manager. The room was ok, but the experience from the start was far from inviting. The breakfast area is about 2 foot by 2 foot with two chairs, hilarious at best. McDonalds is close but there goes another $10 for breakfast. Best to look elsewhere in my humble opinion. I noted my situation with hotwire......

  • Stayed April 2011, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask MTcaribtraveller about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Super8PA, General Manager at Super 8 Palo Alto, responded to this review
April 12, 2011
Dear guest,

I apologize about your experience. We explained to you that though you reserved a room for 3 people, Hotwire sent the reservation through as a room with one bed. It is nearly impossible for 2 adults and a 17-year old "child" to be accommodated in a room with one bed. Though our property was not the source of the issue, we gladly accommodated your request of a free rollaway bed. There was no attempt to "upsell". We simply presented you with the room Hotwire reserved on your behalf. Irrespective of your repeated threats to smear our property online, we gladly accommodated your request.

Further, your statements regarding a manager in Delhi are ignorant and inflammatory. The unfortunate part is that your statement has absolutely no basis in fact, bringing into question your feelings towards the nationality of management. I received and took the call from my front desk-clerk from the property. It would seem to me that the manager's nationality is irrelevant to our resolution of your issue.

We take our roles at the property seriously and work hard to accommodate our guests and will continue to do so in the future.
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Additional Information about Super 8 Palo Alto

Also Known As:
Super 8 Palo Alto Hotel
Super 8 Palo Alto Hotel Palo Alto
Super Eight Palo Alto
Palo Alto Super 8
Palo Alto Super Eight
Address: 3200 El Camino Real, Palo Alto, CA 94306-2209
Region: United States > California > Palo Alto
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
#2 Best Value Hotels in Palo Alto
Price Range: $
Hotel Class:2 star (2*)
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Super 8 Palo Alto
3200 El Camino Real
Palo Alto, CA 94306-2209
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