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Super 8 Palo Alto: Traveler Reviews

2.0 of 5
3200 El Camino Real, Palo Alto, CA 94306-2209
Hotel amenities
Super 8 Palo Alto
Ranked #10 of 23 hotels in Palo Alto
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66 reviews from our community

    Trip type
Traveler rating
    18
    23
    12
    9
    4
Date Rating
Montana
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
“Tough to deal with.....”
1 of 5 stars Reviewed April 11, 2011

Well we booked with hotwire.com....2 adults one child....showed up to get one queen bed. First time this has happened with hotwire. Basically we were "upselled" to either a two doubles or a cot. We fought and got a cot for free after 15 minutes with the front desk and a call to Dehli to the manager. The room was ok, but the experience from the start was far from inviting. The breakfast area is about 2 foot by 2 foot with two chairs, hilarious at best. McDonalds is close but there goes another $10 for breakfast. Best to look elsewhere in my humble opinion. I noted my situation with hotwire......

  • Stayed April 2011, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask MTcaribtraveller about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Super8PA, General Manager at Super 8 Palo Alto, responded to this review
April 12, 2011
Dear guest,

I apologize about your experience. We explained to you that though you reserved a room for 3 people, Hotwire sent the reservation through as a room with one bed. It is nearly impossible for 2 adults and a 17-year old "child" to be accommodated in a room with one bed. Though our property was not the source of the issue, we gladly accommodated your request of a free rollaway bed. There was no attempt to "upsell". We simply presented you with the room Hotwire reserved on your behalf. Irrespective of your repeated threats to smear our property online, we gladly accommodated your request.

Further, your statements regarding a manager in Delhi are ignorant and inflammatory. The unfortunate part is that your statement has absolutely no basis in fact, bringing into question your feelings towards the nationality of management. I received and took the call from my front desk-clerk from the property. It would seem to me that the manager's nationality is irrelevant to our resolution of your issue.

We take our roles at the property seriously and work hard to accommodate our guests and will continue to do so in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“Dismal and depressing”
2 of 5 stars Reviewed January 29, 2011

Grim. Very grim. Though clean, the room was a dismal place: dafrk and depressing with not a single feature to cheer things up. There were no bedside lamps and the wasb basin was housed in an alcove separate from the lavatory. (Why is this thought a good arrangement?)
I've stayed in other places in California that were twice as good at half the price. The hotel looks like a barracks from the outside and it isn't much better indoors.

  • Stayed January 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask chandos7 about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Super8PA, Manager at Super 8 Palo Alto, responded to this review
January 31, 2011
Dear guest,

I am sorry that your stay was anything less than satisfying.

We recently underwent an extensive renovation project to upgrade all...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“Won't be back to this owner's private party house!”
2 of 5 stars Reviewed July 16, 2010

I stayed there twice before and had one annoying noise problem, which I sucked up. The location near medical office and the large clean standard room and amenities at $88per night. incl tax was ok. My purpose was travel for medical tests and restful sleep. Being in walking distance to good fish restaurant, the Fish Market was a plus. I planned to stay two nights but when i came back to the room at 3:30pm the 2d day I found the parking lot ready for a large party. They could have warned me when I checked in but did not. The manager proudly told me he was using the space for his own wedding. I told him I needed peace and quiet and asked him to permit me to leave without paying the late stay fee and he agreed. I asked for time to rest, and he gave me 15 minutes to pack and go. Like work was a rude interruption to his social plans. Want professional treatment? Go elsewhere.

  • Stayed July 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask BarbPG_10 about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Super8PA, Owner at Super 8 Palo Alto, responded to this review
August 31, 2010
Dear Valued Guest,

First and foremost, I would like to apologize for your experience during your stay. I incorrectly believed that I clearly communicated to our front desk staff to let all arriving guests know during that week that there would be a large wedding group staying at the hotel so that guests were aware of the wedding group.

I sincerely apologize this was not communicated to you upon your check-in and take complete responsibility. I can assure you that this situation will not occur in the future as we will take more proactive steps when hosting larger groups.

We ask and hope that you give us another opportunity to demonstrate our commitment to friendly hospitality in the future!

- Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Nice place to stay, inexpensive and comfortable.”
4 of 5 stars Reviewed December 18, 2009

The motel hosts were friendly and helpful.
The breakfast is very light (coffee, cereals, bananas and some party), so be prepared to supplement it by something more substantial.
The rooms were very clean and in decent condition (furniture, bathroom). Bath amenities were somewhat scarce, make sure to bring shampoo and the rest.
Wi-Fi worked reasonably well and is free of charge. The motel is located on El Camino Road and is thus very accessible, on the other hand, there was some noise from the passing vehicles, but nothing substantial.
It's an good place to stay if you need to travel over the Valley and don't want to mess with vacation rentals.

  • Stayed November 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Iggass about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
1 review
1 helpful vote 1 helpful vote
“Never let anyone stay in here!!!”
1 of 5 stars Reviewed November 18, 2009

My colleague stayed here in the beginning of November. A guy at the front desk was so careless and lazy.
First, he gave my colleague a key of the wrong room, where somebody else already stayed. He said he was supposed to give another room, but pressed wrong keys.
O.K. Anybody makes mistakes. However, for security reason, I don't think it's O.K. to give a wrong key at the hotel. Who's going to take a responsibility, when something happens?
The next problem is, this guy charged the room cost to my credit card, which I gave just for reservation purposes. We called them many times, but they never agreed to fixed it.
The overall experience is too terrible, and I won't let anybody stay in any Super 8 any more.

  • Stayed November 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask One-Traveler5 about Super 8 Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Palo Alto

Also Known As:
Super 8 Palo Alto Hotel Palo Alto
Super 8 Palo Alto Hotel
Super Eight Palo Alto
Palo Alto Super 8
Palo Alto Super Eight
Address: 3200 El Camino Real, Palo Alto, CA 94306-2209
Region: United States > California > Palo Alto
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
#2 Best Value Hotels in Palo Alto
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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