I arrived at the hotel at 11 pm after a delayed flight and a $100 taxi fare from SFO. It didn't look promising. After checking in, I lugged my very heavy suitcase to the back of the property and then carried it up the stairs to my room. It isn't a hotel, so there's no one to help you.
My first impression wasn't positive, but that changed over the course of the next 24 hours, when I grew to appreciate everything this hotel does offer you. A jetted tub, for example. Bathrobes and slippers. Some welcome chocolates, fruit, and a complimentary bottle of water. A good breakfast. The list goes on. Oh -- and when I checked out, one of the cleaners saw me, and she insisted on carrying my suitcase for me down the stairs, despite my embarrassed protests. I was won over!
The only thing I continued to dislike was the overhead lighting, which was not bright enough. But I guess they're trying to be a trendy boutique hotel, where this sort of thing is par for the course.
And the bill was very reasonable for Palo Alto.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travelocity, Orbitz, Booking.com, Expedia, Priceline, Tingo, Odigeo, Otel and Venere so you can book your The Zen Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Townhouse Hotel Palo Alto