I was put in charge of selecting and booking a hotel in Palo Alto for a company trip. We had a strict budget, but also wanted someplace that would be updated, comfortable and convenient. After reading and comparing reviews of pretty much every hotel in the area, I decided to take a chance on The Zen Hotel. It turned out to be a great decision, and my entire team was really happy with our stay here.
I worked with Ricardo to arrange the group booking. He deserves special recognition for getting our group booked, dealing with several rooming changes and last minute credit card confusion. He was unfailingly helpful and polite, a real asset to this hotel.
The Zen Hotel has free parking, free wifi and free breakfast. Very cost effective, and a big plus for our group. The breakfast was pretty tasty, too! Cold cereal, oatmeal, various hot dishes (eggs, bacon, etc.), pastries, coffee and juice. Definitely a nice way to start the day. From Zen Hotel to downtown Palo Alto (University Ave) never took more than 10 minutes in the morning, which was very convenient. The staff at the front desk were really nice and helped our team with all manner of requests. There is a Walgreens directly across the street for any needed snack or supply runs.
I was booked into a room right at the corner of El Camino and Maybell, and the first night I was woken a couple of times by larger trucks passing by. The next day, I bought a cheap pack of earplugs at Walgreens and slept undisturbed the rest of my stay. My co-workers stayed in rooms further from the street and had no trouble with noise whatsoever. My room was spacious and nicely updated. It was very clean and the decor was modern and tasteful. The bed was comfortable, the bathroom immaculate, and there was a fridge, coffeemaker and hairdryer in the room. The space seemed recently redone and was a great place to call home for a week.
The last night we were in town, our client arranged for us to stay at the Crown Plaza just down the street. Let's just say that it paled in comparison to The Zen Hotel, and we were all sorry we'd had to move. If business takes us back to Palo Alto, I would absolutely book us at The Zen Hotel again. It was a very positive experience and a most comfortable stay.
If you're sensitive to traffic noise, ask for a room away from the road or pack ear plugs.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.