A very disappointing experience despite the promising reviews on which we based our decision to stay. We stayed two nights at this ‘hotel’ – a motel by any other name. This is not a hotel, but a motel that has been renovated (the rooms have been modernized and a slight attempt to make the parking lot to feel like an Asian garden - NOT), but as pointed out by one of the reviews this means that you do have to put up with the noise of cars coming and going, and other guests talking and pulling suitcases to their rooms, and passing traffic on a very busy road. Our first night was horrendous. While there are blackout curtains, the windows in the bathroom (which open onto the bedroom – the shower and toilet is in separate room from the sink) do not, and the light from the outside balcony came into our room, and lit the room up. Other guests then talked on their cellphones after stepping outside so as not to wake guests in their own rooms! The beds are comfortable, but the pillows are made for hobbits – they are only half the size of standard pillows so I would suggest you bring your own. Breakfast in the lobby added insult to injury. Scrambles eggs were tasteless and rubbery, the bacon looked like it was man made, and the oatmeal was floating in lukewarm water. We requested to be moved for the second night to overcome the light issue. This room was much smaller and darker, but alas we were woken very early in morning by cleaning staff pushing their trollies in the parking lot. Needless to say we skipped breakfast the second day – we decided starving was a better option. Check out is at 11, but don’t be surprised if cleaning staff come knocking on your door an hour before that. In summary, this motel is anything but Zen – it is not peaceful, tranquil or nourishing to the mind, soul or stomach.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 25, 2012
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Thank you very much for sharing your feedback about your most recent stay with us. I am very sorry to learn that our accommodations did not fully meet your expectations.
Our building setup is indeed an open courtyard, which allows our guests to park in front of the room. In additon to pictures of our rooms, we post pictures of our exterior in our website; as we want to help our future guests visualize the most accurate description of our property.
We currently place Pacific Coast's "Hotel Collection Touch of Down Pillow" in our rooms. By the mere nature of the material of the pillow, they can be easily shaped into less than its standard size. However, should you prefer a different option, our pillow menu also includes synthetic, hypoallergenic pillows as well, which are less malleable.
Thank you for letting us know about your discontent with our hot breakfast buffet and our housekeeping knocking on your door too early. We will make it a point to review and correct any mishaps for the future.
Should you like to discuss your experience further, please feel free to contact me directly. Our guests' feedback is paramount to the staff and management of The Zen Hotel and we always appreciate learning more about your experience with us.
THE ZEN HOTEL
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.