I've stayed at this hotel/inn for 6 nights in a big suite (I'm not sure which suite I was staying in). To start with positive things, the location was excellent for I was on a business trip doing work in Stanford Univ. Room was oversized and clean enough for me. I could hear the sound of TV from the room next to mine, but I've seen much worse than this. Even the road construction could not bother my night rest. Breakfast was average at best.

I've seen many complaints about the employees here. They were indeed very young, not really interested in you and not really pounded with kindness at all. They provided with minimal service: I've been asking for an airport cab, all they could do was giving me a phone number. I've said that I have a cellular phone from Europe, asking them if they could book one for me, and they refused so.

Now, I won't complain about this if this was a cheap inn, but I've paid 210 dollars per day. I've been expecting more for this amount of money. Missed chance, if this lady provided me just a bit more service, I'd been given this inn probably 4 stars.

My final verdict: think twice before you go there.

I used this place in the past for work all the time due to the proximity to SU campus, but the the entire booking/billing process recently has been a nightmare (note: under new mgmt). I am not a complainer, but I gave them the benefit of the doubt and they messed up NUMEROUS times. The staff at the front desk/phones have NO idea what is going on and it took a 10 minute call to book one room and they still had it wrong. I suggest some training and I really hope this place turns around. In the meantime, I would recommend someplace else until they get things under control.

The lobby area is quite small, but happy that despite its size, they managed to fit in an elevator to the rooms.

The room was rather dark - one corner lamp was not working, but since was only putting up there for one night, I didn't bother to get it fixed. The room was of a good size, wardrobe area quite large with full-length mirror on the wardrobe. I also like that they have a separate sink/vanity area outside the bathroom. This may be because the room had 2 double beds, so it is good in the mornings that one can use the bathroom and the other can still have a sink to use to wash up. Bathroom was clean and shower was good - no complains there. There was complimentary high speed WIFI in the room and this is very much welcomed.

Continental breakfast was provided, but the spread wasn't great and we had to eat in a rather crammed area at the lobby. Parking is provided underneath the building in the basement and it is complimentary for hotel guests.

Overall, it felt very motel-ish, but at least room and bathroom were clean. The hotel should improve on the lighting in the room and upgrade the TV to a flat screen LCD. Perhaps, they should also try and create a proper space for breakfast rather than having guests eat at small tables at the lobby.

Even though the stay was pleasant, it didn't feel like it was good value as the rooms were not that cheap. However, location of the hotel is good, right on the main street. And there is a nice steak place across the road, known as Sundance.

We stayed at this hotel in late July and early August, 2011. We have been staying there for years, but we will not be doing so again any time soon. The hotel is under new management and the front desk staff informed us that they had just started that week. They were all quite young and appeared not to know what they were doing. Moreover, they were cold and unfriendly and appeared not to care whether guests were happy or not. During our first visit in late July we were given a room that was very dark and musty, not equivalent to rooms we had stayed in before. During our second visit (we took a side trip in between) in early August 2011, the room was nicer but the temperature regulation in the shower was broken so that the water was scalding hot. I complained about this three times and nothing was done about it.
Although this hotel is conveniently located if you are visiting Stanford or Palo Alto, we will not be going back.
We also witnessed other guests who had problems with their rooms and were met with indifference and incompetence. I predict that those guests will not be coming back and that this hotel will lose a lot of its business.