I used this place in the past for work all the time due to the proximity to SU campus, but the the entire booking/billing process recently has been a nightmare (note: under new mgmt). I am not a complainer, but I gave them the benefit of the doubt and they messed up NUMEROUS times. The staff at the front desk/phones have NO idea what is going on and it took a 10 minute call to book one room and they still had it wrong. I suggest some training and I really hope this place turns around. In the meantime, I would recommend someplace else until they get things under control.

The lobby area is quite small, but happy that despite its size, they managed to fit in an elevator to the rooms.

The room was rather dark - one corner lamp was not working, but since was only putting up there for one night, I didn't bother to get it fixed. The room was of a good size, wardrobe area quite large with full-length mirror on the wardrobe. I also like that they have a separate sink/vanity area outside the bathroom. This may be because the room had 2 double beds, so it is good in the mornings that one can use the bathroom and the other can still have a sink to use to wash up. Bathroom was clean and shower was good - no complains there. There was complimentary high speed WIFI in the room and this is very much welcomed.

Continental breakfast was provided, but the spread wasn't great and we had to eat in a rather crammed area at the lobby. Parking is provided underneath the building in the basement and it is complimentary for hotel guests.

Overall, it felt very motel-ish, but at least room and bathroom were clean. The hotel should improve on the lighting in the room and upgrade the TV to a flat screen LCD. Perhaps, they should also try and create a proper space for breakfast rather than having guests eat at small tables at the lobby.

Even though the stay was pleasant, it didn't feel like it was good value as the rooms were not that cheap. However, location of the hotel is good, right on the main street. And there is a nice steak place across the road, known as Sundance.

We stayed at this hotel in late July and early August, 2011. We have been staying there for years, but we will not be doing so again any time soon. The hotel is under new management and the front desk staff informed us that they had just started that week. They were all quite young and appeared not to know what they were doing. Moreover, they were cold and unfriendly and appeared not to care whether guests were happy or not. During our first visit in late July we were given a room that was very dark and musty, not equivalent to rooms we had stayed in before. During our second visit (we took a side trip in between) in early August 2011, the room was nicer but the temperature regulation in the shower was broken so that the water was scalding hot. I complained about this three times and nothing was done about it.
Although this hotel is conveniently located if you are visiting Stanford or Palo Alto, we will not be going back.
We also witnessed other guests who had problems with their rooms and were met with indifference and incompetence. I predict that those guests will not be coming back and that this hotel will lose a lot of its business.

Before booking this hotel, I read through all the reviews with mixed feelings. To be honest, I agreed with them all after staying in this property for two weeks. It is more of a family-run type of hotel without too much principles/rules to follow for the personnel. The room is dark and has a smell very much for the sensitive ones (my younger son got allergic right after the first night). It can be noisy unless you stay on the top floor otherwise you keep on hearing the queaching sound from upstairs. You can also hear TV or talking sounds from next door or outside from the hallways or swimming pool. However, this is the most convenient hotel if you want to attend to some business in Stanford University. In addition to the shuttle drop-off service provided by the hotel, there is also a Stanford Maguerrite bus stop near by. You can also choose to rent a car as I did. Driving from my hotel to anywhere in Stanford is no more than 10 miniutes. Most of the car rental companies have offices on El Camino Real and near Stanford Terrace Inn. The breakfast has limited choices but with high quality - waffles, oatmeals, fruit yogurt, raisin toast. Very enough to get you a good start in the morning. Starbucks cafe is next door. There is also a Jack-in-the-box and Panda express about 5 miniutes walk from the hotel. You can also cross the road to the gas station inside there is a small shop selling drinks and small snacks. You can even order room service from 5-6 different restaurants - info provided in the room with menus. If you are a good walker, you can walk to Stanford since this hotel is technically right at the edge and should be considered as part of the Stanford campus. I later on checked out the Sheraton and Westin and surprising found that they are actually quite far away from Stanford even though they surely are facing the front end of Stanford. Check the map and you will know what I mean. All in all, I must give this hotel a fair comment. Comparing the price, size of the room, approximity to the campus, I would recommend this hotel to those who want to come to Stanford and feel like a part of Stanford. (Stanfod Guest house is too far away from the main campus from my point of view) Hope this can give you a fair view of what's going on here.