We stayed at this hotel in late July and early August, 2011. We have been staying there for years, but we will not be doing so again any time soon. The hotel is under new management and the front desk staff informed us that they had just started that week. They were all quite young and appeared not to know what they were doing. Moreover, they were cold and unfriendly and appeared not to care whether guests were happy or not. During our first visit in late July we were given a room that was very dark and musty, not equivalent to rooms we had stayed in before. During our second visit (we took a side trip in between) in early August 2011, the room was nicer but the temperature regulation in the shower was broken so that the water was scalding hot. I complained about this three times and nothing was done about it.
Although this hotel is conveniently located if you are visiting Stanford or Palo Alto, we will not be going back.
We also witnessed other guests who had problems with their rooms and were met with indifference and incompetence. I predict that those guests will not be coming back and that this hotel will lose a lot of its business.
- Also Known As:
- Stanford Terrace Hotel Palo Alto
- Stanford Terrace Hotel
- Stanford Terrace Palo Alto
- Official Description (provided by the hotel):
- Across the street from the Stanford campus, you'll find the Stanford Terrace Inn, an oasis of unexpected elegance. In the midst of Silicon Valley, you'll discover a tradition of old world hospitality. Here, Tuscan murals adorn the walls, evoking a timeless sense of luxury. Our secluded garden setting and sun-drenched patio makes it easy to unwind. Or perhaps relieve the stresses of the day in our heated pool. Inside your over-sized guest room, you'll find all the modern conveniences. Complimentary cable TV, high-speed Internet access, and a desk large enough to get some real work done. All at a price that's pleasantly surprising. ... more less
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