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“Close to Stanford & downtown Palo Alto” 4 of 5 stars
Review of The Westin Palo Alto

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The Westin Palo Alto
4.0 of 5 Hotel   |   675 El Camino Real, Palo Alto, CA 94301   |  
Hotel amenities
Ranked #6 of 24 hotels in Palo Alto
Seattle, Washington
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Close to Stanford & downtown Palo Alto”
4 of 5 stars Reviewed February 3, 2013

The Palo Alto Westin is located conveniently on the corner of El Camino & University, a short walk to the shops on University and a short drive (or brisk walk) to the Stanford campus.

Caroline & Jonathan were very helpful in making sure my request for early check-in was accommodated. The staff in general was courteous.

The 5-story building is shaped so that many of the rooms look into a courtyard (and other rooms). The drawback is that the view is of the rooms on the other side of the courtyard and if you're on the side facing CalTrain, you'll hear the train when it makes its stop at the Palo Alto station.

WiFi is $9.95/day (unlimited devices) and self-parking is $10/day (lot on side or underneath the building). Bathroom has tub and shower. Business center has the basic amenities needed to print boarding passes, etc.

Minor comment but on sunny days (even in January), the hallways get pretty warm [maybe 85 degrees]. Perhaps the a/c isn't on during the winters since it's assumed it'll be too cold to need it.

Generally a good stay - location & staff are the biggest reasons for staying here.

Room Tip: Room facing away from CalTrain just northeast of the hotel.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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Tokyo, Japan
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 2, 2013

Front Desk people can be like in a casino , few are nice , few are not so reliable.
I syaed for few weeks , had to cancel a flight to New York because of Hurricasne Sandy , they didn't like the idea ... as I had a great upgraded room , so they started to say that there is no room available... and the price will double ... etc ... but short visit in SPG website showed availability in all categories...in much lower price.
Only after addressing to the GM problem solved ... I guess they are always full , so customer relationship is not something they need to invest in or worry about.

Nevertheless it was always nice to return to the property , nice small swimming pull and Outdoor Jacuzzi , and great Location , and nice service from all the other staff.

Room Tip: Ask for a room with a terrace , they have few of them
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Florida, Florida
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 25, 2013 via mobile

Stayed here on business several times. All good experiences. Service is always attentive, rooms always clean and comfortable. Those are the most important things for me.

Lobby bar lacks something. Nothing wrong, just no real draw to it. I've never eaten at the restaurant but it looks good.

Gym can get busy in the early am (5 treadmills, a few ellipticals and other balls/mat, etc.) but a shoebox for a dumbbell workout room. They could ditch the bathroom and expand the gym...there are already bathrooms just outside the door. Also had to call for sanitary wipes but they quickly filled them.

Will return.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 25, 2013

This is a great property. I have stayed here numerous times and always been happy. I was here two separate times in December for numerous nights each time. The staff was great and always eager to help. Sunday brunch was awesome. I find it refreshing when you walk past the front desk and the staff say hello and ask if there is anything they can help you with. Definitely recomend this property for location as well as comfort.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 25, 2013

I use this Hotel on a regular basis. I have met the staff from Management all the way through Housekeeping. Everyone always takes the time to make a perfect stay for the Guest. That is why this is my hotel

Room Tip: I have Never had a Bad Room. This is what 5 star hotels try to give there Customers
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2013

This Hotel goes out of there way to make each and every stay perfect. I choose perfect hotels for every area I stay in. This Hotel is my choice for Anything near Stanford or Palo Alto. You will not be let down.

Room Tip: They have the Perfect Breakfast Buffet and are only a Block and 1/2 from a Beautiful Shopping Mall.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 23, 2013

I have stayed here no less than 20 times for work. The location and staff cannot be beat. The price of the rooms varies so greatly that it goes from great deal to rip-off depending on the cost. But there really is no better place to stay in Palo Alto. It's a short walk to downtown PA for dinner. The bar is quiet at all times and offers some happy hour snacks. Business center is sufficient, as is fitness center. Although both seem small for the size of the hotel. The rooms are well appointed, clean, and comfortable. Bathrooms are large and most have separate shower/tubs. Valet is fast and room service is good food with better service. This hotel does nothing spectacularly, but does everything very well. This is my first choice for a room in Palo Alto.

Room Tip: I recommend a room on the second floor. That way, you needn't have to wait for the elevators.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Westin Palo Alto

Address: 675 El Camino Real, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#6 Family Hotel in Palo Alto
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Palo Alto 4*
Official Description (provided by the hotel):
Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more   less 
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Also Known As:
The Westin Palo Alto Hotel Palo Alto
Westin Palo Alto
Palo Alto Westin

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