Front Desk people can be like in a casino , few are nice , few are not so reliable.
I syaed for few weeks , had to cancel a flight to New York because of Hurricasne Sandy , they didn't like the idea ... as I had a great upgraded room , so they started to say that there is no room available... and the price will double ... etc ... but short visit in SPG website showed availability in all categories...in much lower price.
Only after addressing to the GM problem solved ... I guess they are always full , so customer relationship is not something they need to invest in or worry about.
Nevertheless it was always nice to return to the property , nice small swimming pull and Outdoor Jacuzzi , and great Location , and nice service from all the other staff.
- Official Description (provided by the hotel):
- Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Travelocity, Starwood, Hotels.com and Priceline so you can book your The Westin Palo Alto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Westin Palo Alto Hotel Palo Alto
- Westin Palo Alto
- Palo Alto Westin