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The Westin Palo Alto: Traveler Reviews

4.0 of 5
675 El Camino Real, Palo Alto, CA 94301
Hotel amenities
The Westin Palo Alto
Ranked #2 of 23 hotels in Palo Alto
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303 reviews from our community

Traveler rating
    152
    101
    33
    12
    5
See reviews for
Families
47
 
Couples
52
 
Solo
39
 
Business
123
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hong Kong, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Spacious, Elegant, Wonderful!”
4 of 5 stars Reviewed December 16, 2012

Pros:

- Oversized room in great condition with all the very best of comfy Westin trappings
- Beautiful large bathroom
- Friendly, well trained staff (GREAT lobby bartender and front desk clerks)
- Easily accessible, reasonably priced self parking
- Prime location in Palo Alto near Stanford and the downtown area
- Homey, elegant feel to the entire property

Cons:

- Room service food quality (particularly dinner) is downright awful
- Hallway and neighboring room noise was excessive, even with minimal occupancy
- Long walk through the windy hallway to the room proved mildly cumbersome at times
- Ancillary costs for bottled water, food, beverages, and service fees border on unreasonable

Summary:

This hotel is well managed. The base room rates seem fair and reasonable. Definitely stay here, but eat elsewhere -- the property is in need of major improvements to the room service food offerings.

Room Tip: Rooms away from El Camino Real are quieter.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask GlobalTrekPro about The Westin Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Top hotel for a Stanford visit”
4 of 5 stars Reviewed December 14, 2012

I was in Palo Alto recently for a visit to the Stanford campus. My husband made reservations at the Westin Palo Alto, and it was a great choice. The Westin is located right across the street from campus. Stanford is a large campus of about 1700 acres. Getting around could be difficult, but the Westin is just across the street. The Westin is located very close to the downtown Palo Alto shopping and restaurant scene, and just a couple of blocks from the Palo Alto Transit Center where a person can get the CALTRAIN to San Francisco or the lower peninsula, as well as several buses which service San Mateo and Santa Clara Counties. Marguerite, the Stanford shuttle, also stops at the Palo Alto Transit Center. So, the hotel's location is a real plus. The hotel itself was pleasant and offers food. The breakfast buffet was basic, not imaginative, and not particuarly good. That is really my only low point. The rooms were pleasant and services were very good.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rosalie s about The Westin Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
1 review
“Favorite place to stay”
5 of 5 stars Reviewed December 7, 2012

When I travel to the penisula to visit family, I stay at the Westin. The hotel is lovely and the staff are warm, welcoming, caring, and knowledgeable folks. Not only are the room accommodations superior, but the hotel ammenities are the ones I need: fitness center, secure parking, and business center. I regularly enjoy the morning coffee/tea service in the lobby and occasionally take advantage of the lounge, restaurant, and gift shop. In addition, the Westin Palo Alto is conveniently located and within easy walking distance of shops and restaurants. Certainly, the hotel fulfills all my travel needs and I don't stay anywhere else when in Palo Alto.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HappyTraveler503 about The Westin Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
81 reviews 81 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
“Pleasantly surprised”
4 of 5 stars Reviewed December 5, 2012

My first time at this hotel, but business at Stanford and the proximity of this hotel to the campus were a plus. Some earlier reviews were uneven, but it appears to me that the hotel has been freshly renovated inside. Parking is a tad claustrophobic if you miss the turn off El Camino, but a friendly staff checked me in. The hallways are a little maze-like as this hotel is in "wings" laid out over gardens, but once you figure it out it's fine. My room was quiet, comfortable, well decorated, very nice bathroom, comfortable desk chair. Dinner at Soleil was satisfying and quiet. A good value.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jetsettersixty about The Westin Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“One of the best run hotels in CA”
5 of 5 stars Reviewed December 3, 2012

Starting w/an excellent location if you have to go onto the Stanford campus and ending w/the friendly bartender (Marylin) - this hotel is what others should strive to be. The value proposition is there to begin with and the attitude of the staff is spot on. One minor improvment could be made is speeding up the check-in at peak time (add another person on the fornt desk for ~ 45 minutes). The gym is spotless and the pool and the spa are well maintained. The bathroom was clean, the shower worked as it should, the curtains slid easily, and the TV controls were easy to understand and manipulate. Even the bedside chocolates were tasty. The restaurant service (brunch on Saturday) was impecable and the food quality superior to excellent.

Room Tip: Ask for a room not on the first floor.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask mondotraveler about The Westin Palo Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
The Westin Palo Alto
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Additional Information about The Westin Palo Alto

Also Known As:
The Westin Palo Alto Hotel Palo Alto
The Westin Palo Alto Hotel
Westin Palo Alto
Palo Alto Westin
Address: 675 El Camino Real, Palo Alto, CA 94301
Region: United States > California > Palo Alto
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Palo Alto
#3 Family Hotels in Palo Alto
#3 Business Hotels in Palo Alto
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more   less 
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