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Hotel Keen: Traveler Reviews

2.5 of 5
425 High Street, Palo Alto, CA 94301
Hotel amenities
Hotel Keen
Ranked #9 of 23 hotels in Palo Alto
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65 reviews from our community

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Traveler rating
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    5
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Date Rating
Oakland, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great, if you JUST want to sleep, otherwise; "meh".”
3 of 5 stars Reviewed February 12, 2013

Where this review is coming from: 40-something married couple who wanted a night in Palo Alto.
Why we decided on Hotel Keen: price seemed OK, the simplicity attracted us.
Would we stay there again? Not very likely.

Great for: very tired (so tired that they are dead to the world) solo business travelers and/or folks who need to be downtown.
Not good for: anyone who needs to see the sun, or breath outside air from their hotel room.

The Review:
This hotel is fine/ok, but that's about it.
The desk staff was very nice, attentive and helpful. Upon arrival, they told us that they had upgraded us to a larger room free of charge (which was very nice, naturally). The "larger" room was fairly small (acceptable, but just small in general), so I'm afraid to find out what the smallest rooms are like.
As the other reviews here on Trip Advisor point out, Hotel Keen is a very stark, simple, small boutique hotel with nearly no perks.

...the clean design, and creative use of small space are great and all, but as my wife pointed out, it may be a little bit like what living in a cell might be like. Me, I thought of it as being confined to a cell on a spaceship as you're unaware that you are hurtling through space (kind of like living in the Film "2001"). Why? Well, the fact that there was a single window, which you cannot open, and is made of frosted glass so that it was also almost impossible to tell if it is night or day outside might have had a lot to do with it.
The room was clean, efficient, and generally attractive with its use of curtains instead of doors, and euro-style fixtures, furniture, etc. The bed was comfortable, the TV worked fine.

WHY we wouldn't stay again, or longer than one night; honestly, it is because the impression is that you are basically confined to a cell.
As you walk towards your room down the hallway, you notice there are little blue lights at foot level not unlike the emergency exit lights on a plane. I'm doing what I can to give the best illustration/impression that I can of the place so that you won't be surprised when/if you stay there. Again; I'm not intentionally trying to put the place down, it is fine for what it is, but you should really understand what that is before you stay there.

I think this place would be ideal if you were super, super tired, and all you wanted to do is sleep without knowing if it is daylight or nighttime outside.

There is an acceptable level of "white noise" to the place; the sounds of machines and such muffled through the walls which is typical for any building, but I'm mentioning this so you don't think the place is 100% quiet.

The free 24 hour pod coffee (in the lobby) and "free" continental-style breakfast were nice, but with 3+ bakeries nearby (plus numerous other restaurants all within a couple blocks) you might need to get out of the hotel to not feel like you are still on lock-down in the hotel's confining environment.

SO; if you just need a practical, but small, essentially windowless room to stay in for the purpose of sleeping, and you feel the price is OK, then go for it.
If you want to feel human, however, or if your idea of life is breathing outside air and seeing the sun (from/in the hotel) while staying somewhere, then this won't be the place for you.

On the plus side; seriously close to EVERYTHING downtown.
Parking: we were there for a Saturday night, and had no problem getting a free spot in the lot next door, weekdays would be challenging, and/or at an expense.

Great for what it is. Not so great if you need/want something different than what it offers.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pfriedman, General Manager at Hotel Keen, responded to this review
February 14, 2013
Thank you for giving the hotel a try and posting a very honest and accurate assessment of the property. I am especially glad that you found the staff and service spot on as they and that is what truly sets our hotel apart from our peers. While we were able to do an amazing job on the physical plant during our two plus year renovation, we were not able to make the property any larger with regards to public space. We actually lost rooms, going from 56 to 42 (adding private bathrooms in every room, an elevator, etc.). Palo Alto and its surrounding area has so much to offer with one exception - a truly cool place to refresh and recharge when work and fun are done. One small correction: the windows do open - albeit to face the walls of our neighboring buildings (so I almost didn't want to mention it).
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Cambridge, United Kingdom
Top Contributor
95 reviews 95 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
“Awesome staff and location”
5 of 5 stars Reviewed February 2, 2013

I love staying at Hotel Keen and have had an amazing experience every time. The guys at the front desk are very accommodating and have a great sense of humour! The know all the good places to eat and are very helpful. The rooms are very compact and have everything you need, and they have a healthy breakfast complete with great espresso! Can't wait to go back.

Stayed August 2012, traveled on business
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pfriedman, General Manager at Hotel Keen, responded to this review
February 14, 2013
Thank you for taking the time to write such a nice review. I am pleased that we are still on your mind these many months since your visit. Which only means that it will be that much sooner until your next one. Did that come out right?
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Seattle, Washington
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
“small metro hotel”
5 of 5 stars Reviewed January 27, 2013

We spent a night at the Hotel Keen. This was our third night at this centrally located, hip, small, boutique hotel in Palo Alto. The hotel is 1/2 block off university and 3 blocks from the main Stanford entrance. Rooms are small but comfortable and well-appointed. The staff are welcoming and accomodating. The buffet continental breakfast was excellent and improved with Nespresso machine which produced a great latte. The only drawback was absence of private parking but parking after 11 PM on the street and in public lot next door is easy to find and free. We will be back soon.

Room Tip: Standard rooms are more than enough for the young business traveler. Larger rooms are available but...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto
1 review
“Small and loud”
2 of 5 stars Reviewed January 23, 2013

Amazing location, cute decor, and friendly staff. However, you can hear everything going on in the other rooms and halway. The air is directly over your bed and blowing on your face all night. Shower is beautiful, but very narrow and not for everyone. T

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BusyTravelerFoodie about Hotel Keen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haywards Heath, England, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Great location for downtown Palo Alto”
4 of 5 stars Reviewed January 10, 2013

Rooms are small with hanging space limited to a hook on the wall, this is OK for single traveler short stays but would be an issue with couples who are looking for a Palo Alto base for a a week or more as you will be keeping all your stuff in your cases.
There is no restaurant but the hotel does provided a light breakfast in the lobby and operates an honour bar which seems to work at night.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Ron E about Hotel Keen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Keen

Address: 425 High Street, Palo Alto, CA 94301
Region: United States > California > Palo Alto
Amenities:
Free Breakfast Free High-Speed Internet Wheelchair access
Hotel Style:
Ranked #9 of 23 hotels in Palo Alto
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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