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“Awesome staff and location” 5 of 5 stars
Review of Hotel Keen

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Hotel Keen
2.5 of 5 Hotel   |   425 High Street, Palo Alto, CA 94301   |  
Hotel amenities
Ranked #12 of 26 Hotels in Palo Alto
Cambridge, United Kingdom
Top Contributor
184 reviews 184 reviews
30 hotel reviews
Reviews in 45 cities Reviews in 45 cities
106 helpful votes 106 helpful votes
“Awesome staff and location”
5 of 5 stars Reviewed February 2, 2013

I love staying at Hotel Keen and have had an amazing experience every time. The guys at the front desk are very accommodating and have a great sense of humour! The know all the good places to eat and are very helpful. The rooms are very compact and have everything you need, and they have a healthy breakfast complete with great espresso! Can't wait to go back.

Stayed August 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pfriedman, General Manager at Hotel Keen, responded to this review, February 14, 2013
Thank you for taking the time to write such a nice review. I am pleased that we are still on your mind these many months since your visit. Which only means that it will be that much sooner until your next one. Did that come out right?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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87 reviews from our community

Traveler rating
    25
    34
    19
    6
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Seattle, Washington
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 27, 2013

We spent a night at the Hotel Keen. This was our third night at this centrally located, hip, small, boutique hotel in Palo Alto. The hotel is 1/2 block off university and 3 blocks from the main Stanford entrance. Rooms are small but comfortable and well-appointed. The staff are welcoming and accomodating. The buffet continental breakfast was excellent and improved with Nespresso machine which produced a great latte. The only drawback was absence of private parking but parking after 11 PM on the street and in public lot next door is easy to find and free. We will be back soon.

Room Tip: Standard rooms are more than enough for the young business traveler. Larger rooms are available but...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 23, 2013

Amazing location, cute decor, and friendly staff. However, you can hear everything going on in the other rooms and halway. The air is directly over your bed and blowing on your face all night. Shower is beautiful, but very narrow and not for everyone. T

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haywards Heath, England, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 10, 2013

Rooms are small with hanging space limited to a hook on the wall, this is OK for single traveler short stays but would be an issue with couples who are looking for a Palo Alto base for a a week or more as you will be keeping all your stuff in your cases.
There is no restaurant but the hotel does provided a light breakfast in the lobby and operates an honour bar which seems to work at night.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2012 via mobile

Yes, rooms are very small...let's get that out of the way. It's Palo Alto...do you have any idea what real estate costs?? Are you really interested in hiding in your room anyhow?

I recently stayed here for almost two weeks on a biz trip. The location is a few blocks from everything that matters in PA. The rooms are sparkling clean, well designed, with great linens, nice TVs and you can borrow magazines and Wii's downstairs if you like. The staff is super friendly in a natural, non-overbearing way. They recognize and greet you. They happily addressed my questions about the area, remade my room keys all 17 times I demagnetized them, provided truthful reviews on area restaurants and made me feel at home. They casually serve wine, popcorn and cookies in the evening based on traffic. Continental breakfast is adequate and the coffee (brewed all day) is great. The honor bar can meet your sweet/salty/beer/wine craving at any hour.

I'll be back and look forward to it!

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed October 29, 2012

Firstly let me say the Hotel is perfectly situated, near the University, and near the center of Palo Alto, which by the way is charming and very "user-friendly". Every establishment we visited had operating Wifi and some of the eateries were better than good.
As for the Keen, alas what do you do with a Hotel whose rooms are small as possible. The room we stayed in was too small to have a bathroom door, or a closet....
Breakfast is very adequate, though the place were it is served is so small that a maximum of six people can enjoy it , at any given time. I suppose the Hotel expects you to get your breakfast and find a quiet corner, away from the hotel. I do not recommend you bring it to your room as when we tried it , the cleaning person had already been there and the room was ready for "the next customer".
The hotel has wifi, but it was not working when we were there, a major disappointment. Phone was not working either ( battery ran out ), and the shower, while attractive and well appointed with soap, shampoo etc. had water that " trickled" rather than "showered".
There was one perk we chuckled over. In the room there are magic markers and a white board for using during "meetings".....the room barely had space for a bed and one chair. We wondered how many meetings they had, and how well attended they were.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtown Square
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 12, 2012

I frequently travel to Palo Alto and stay at the Hotel Keen as often as it is available. It has the perfect location- walking distance to University Avenue and its many shops and restaurants, the most comfortable rooms- great beds and bedding, and a simple yet elegant bathroom, a staff like no other greetings guests as they come and go with a warm smile. They even provide a complimentary breakfast complete with "to-go" boxes, and coffee, tea and espresso throughout the day.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Keen

Address: 425 High Street, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #12 of 26 Hotels in Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Keen 2.5*
Number of rooms: 42
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