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“Great location for downtown Palo Alto” 4 of 5 stars
Review of Hotel Keen

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Hotel Keen
2.5 of 5 Hotel   |   425 High Street, Palo Alto, CA 94301   |  
Hotel amenities
Ranked #11 of 24 hotels in Palo Alto
Haywards Heath, England, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Great location for downtown Palo Alto”
4 of 5 stars Reviewed January 10, 2013

Rooms are small with hanging space limited to a hook on the wall, this is OK for single traveler short stays but would be an issue with couples who are looking for a Palo Alto base for a a week or more as you will be keeping all your stuff in your cases.
There is no restaurant but the hotel does provided a light breakfast in the lobby and operates an honour bar which seems to work at night.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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74 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2012 via mobile

Yes, rooms are very small...let's get that out of the way. It's Palo Alto...do you have any idea what real estate costs?? Are you really interested in hiding in your room anyhow?

I recently stayed here for almost two weeks on a biz trip. The location is a few blocks from everything that matters in PA. The rooms are sparkling clean, well designed, with great linens, nice TVs and you can borrow magazines and Wii's downstairs if you like. The staff is super friendly in a natural, non-overbearing way. They recognize and greet you. They happily addressed my questions about the area, remade my room keys all 17 times I demagnetized them, provided truthful reviews on area restaurants and made me feel at home. They casually serve wine, popcorn and cookies in the evening based on traffic. Continental breakfast is adequate and the coffee (brewed all day) is great. The honor bar can meet your sweet/salty/beer/wine craving at any hour.

I'll be back and look forward to it!

Stayed December 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 29, 2012

Firstly let me say the Hotel is perfectly situated, near the University, and near the center of Palo Alto, which by the way is charming and very "user-friendly". Every establishment we visited had operating Wifi and some of the eateries were better than good.
As for the Keen, alas what do you do with a Hotel whose rooms are small as possible. The room we stayed in was too small to have a bathroom door, or a closet....
Breakfast is very adequate, though the place were it is served is so small that a maximum of six people can enjoy it , at any given time. I suppose the Hotel expects you to get your breakfast and find a quiet corner, away from the hotel. I do not recommend you bring it to your room as when we tried it , the cleaning person had already been there and the room was ready for "the next customer".
The hotel has wifi, but it was not working when we were there, a major disappointment. Phone was not working either ( battery ran out ), and the shower, while attractive and well appointed with soap, shampoo etc. had water that " trickled" rather than "showered".
There was one perk we chuckled over. In the room there are magic markers and a white board for using during "meetings".....the room barely had space for a bed and one chair. We wondered how many meetings they had, and how well attended they were.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtown Square
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 12, 2012

I frequently travel to Palo Alto and stay at the Hotel Keen as often as it is available. It has the perfect location- walking distance to University Avenue and its many shops and restaurants, the most comfortable rooms- great beds and bedding, and a simple yet elegant bathroom, a staff like no other greetings guests as they come and go with a warm smile. They even provide a complimentary breakfast complete with "to-go" boxes, and coffee, tea and espresso throughout the day.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 9, 2012

Palo Alton is not renowned for inexpensive accomodation but Hotel Keen is the exception. Tucked away just off University, this is quite a surprise and will do well. It is litterally 100 yds from all the restaurants, shops and life of PA but at the same time is quiet and welcoming.

A little funky, the rooms aren't huge but that misses the point. This is a well thought out hotel for short stays. No restaurant..don't need one as loads within 5 mins walk. It has an honour bar which people do honour!

Great find, not a Westin, Sharaton but a small hotel with a big personality

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
1 review
5 of 5 stars Reviewed October 2, 2012

Hotel Keen is nice, clean and quiet, which is excellent for Business trips. Located down town Palo Alto, walking distance from many nice restaurants and shops. The service is friendly and very professional.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambridge, england
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 1, 2012

Ideally located in the centre of Palo Alto, unlike the Westin and the Sheraton which overlook the railway track. Small, friendly, and inexpensive given that this is Palo Alto. No restaurant but there is a very well stocked honour bar from which to sip and many options in the surrounding streets. Newly remodelled rooms in typical clean modern style .... not the best but much better than average. Don't expect a view - most rooms face into an alleyway. Excellent shower. Excellent free breakfast buffet - no hot food but unlimited Nespresso and a decent selection of fruit, cereal etc. No parking but there are numerous small free (off peak) car parks within 100 yards or you can buy a day pass.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Keen

Address: 425 High Street, Palo Alto, CA 94301
Location: United States > California > Palo Alto
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #11 of 24 hotels in Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Keen 2.5*
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